What are the responsibilities and job description for the Heating/Boiler Service Dispatcher position at Dual Fuel Corp.?
Heating/Boiler Service Dispatcher
Job Duties:
- Use/maintain dispatch board in BuildOps to schedule and coordinate all service calls (emergency and planned) For Burner Service Technicians
- Create follow up service tickets as needed
- Coordinate with Field Supervisor/Technicians to ensure current calls are complete/closed out
- Confirm after hour calls were serviced and tickets updated.
- Main point of contact with Building Supers regarding service/maintenance/repairs schedule
- Contact Superintendents when jobs are completed
- Contact supply houses and order parts needed by technicians
- Maintain on-call schedule and keep technicians aware
- Verify Daily Timesheets and attendance records including call outs, vacations, and personal days
- Assists the Service Assistants in the daily duties of meeting customer demands
Required Qualifications:
- Boiler knowledge is required
- Outstanding customer service skills
- Ability to Multitask
- Organized
- Routing/Dispatch Experience Required
- Computer skills
- High School diploma or GED
- Experience effectively managing people
- Must have experience dispatching in similar industries: elevator service, fire/sprinkler service, plumbing , HVAC or heating service.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- plumbing and heating: 5 years (Required)
- Dispatching: 5 years (Required)
Work Location: In person
Salary : $80,000 - $100,000