General Clerk III - DAYS - Congressional Inquiry Unit

Description

Work Where it Matters 

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. 

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. 

Here’s why we want you to consider LDRM: 

• Tuition reimbursement program 
• 401(k), health, dental and vision plans, and other insurances you can use 
• An Employee Assistance Plan that’s ready when you need it 
• Paid training and paid time off 

Job Summary:? 

The Congressional General Clerk III position requires subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. This subject matter includes the processing of expedite emails through the expedite tool, and the ability for some independent decision-making related to proper decision points in the expedite tool. This position requires the individual to be able to handle complex emails and phone calls from congressional staffers and other Government agencies. The General Clerk III selects alternative methods and refers problems that are not solvable by adapting or interpreting substantive guides, manuals, or procedures. 

You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered. 

Requirements

 Responsibilities: 

• Assist in a variety of administrative matters; maintain a wide variety of records (stored both manually and electronically) 
• Verify statistical reports for accuracy and completeness; compile information; and handle and adjust internal requests 
• Provide assistance processing emails, answering phones, and scheduling appointments. These duties will overlap in your day-to-day processing 
• Interact with customers, requiring customer services skills, and provide continual service coverage during customer support hours 

Minimum Qualifications: 

• High School diploma 
• Minimum two (2) years in relevant work with face-to-face customer interaction 
• Intermediate knowledge of MS Word, Excel and PowerPoint 
• Advanced knowledge of Outlook Office and Calendar 
• Knowledge of data entry in SharePoint 
• Good written and verbal communication skills 
• Experience processing expedite 
• Able to work independently 
• Ability to multitask 

You must be a U.S. citizen to be considered. Additionally, you must successfully complete a credit and criminal background check and have the ability to obtain a SECRET-level federal security clearance (FOIA only). You must also pass a computer-based, role-specific skills assessment with a score of at least 85%. 

Physical Demands: 

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. 

Work Environment: 

You will primarily work in an office environment but may be required to work in other work environments as well. 

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.