Senior Program Manager & On-Site Supervisor

Description

The Senior Program Manager and On-Site Supervisor serves a dual role.In support of the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI) Security Support Services contract.

As Senior Project Manager, the position supports the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Investigations (OSI), Program Management Office (PMO) to assure that OSI projects and programs receive substantive, repeatable, standardized support and provide a project management approach to project delivery and business change in a controlled methodology. The PMO is the source of documentation guidance and metrics in the practice of project management and execution. They manage projects and the associated risk to assure efficient and successful project implementation for OSI. The Senior Project Manager provides program management support services for OSI-related projects and initiatives to include, but is not limited to, ensuring that OSI projects fulfill requirements and specifications, are completed within defined schedule, and are completed within defined cost parameters to the Government, including overall management support of the programs/projects. Specific duties include:

• Develop standard and ad hoc project management reports. Examples of software for development of reports include, but are not limited to, Microsoft Project, Microsoft Visio, and Microsoft PowerPoint. 
• Coordinate PM activities with technical implementation PMs from the various OSI Divisions, as well as across other divisions within USCIS 
• Manage subordinate contractors assigned to the implementation of various programs. 
• Meet with various USCIS stakeholders to assess needs and communicate vision and direction. 
• Define roles and responsibilities for implementing various programs necessary to achieve the Government’s vision for fully operational capability. 
• Provide professional management support to OSI in managing the USCIS Enterprise Security effort. 
• Analyze describe, document and diagram business models processes associated with the implementation of various programs. 
• Develop training collateral and training plans associated with the implementation of various programs. 
• Business process modeling & reengineering support. 
• Develop DHS and USCIS specific project initiation documents, including Project Charters and Project Management Plans, to define roles, responsibilities, project scope, operational activities, and governance structure. 
• Project Change Control support to ensure specific product or service changes are introduced in a controlled and coordinated manner. 
• Project Risk management, quality management, communications management, portfolio management. 
• Project scheduling support. 
• Integrated Project Team facilitation, organizational assessments, and cost/benefit analyses. 
• Prepare and present white papers and progress reports; assist management with analysis of costs, schedules, and performance of the work. 
• Project budgetary projection development process. 
• External service provider work order and package development. 
• Training support including answering questions related to project management standards and applications. 
• Handle corrections to assure timely and accurate reporting. 
• Prepare project documents and status reports. 
• Support project management phases such as planning, execution, and result monitoring. 
• Coordinate project activity and facilitate staff and IPT meetings. 
• Develop and maintain policies relating to USCIS operations.

As On-Site Superivisor, the position serves as the primary point of contact for face-to-face communication between the COR and the contractor regarding performance and operational concerns which may arise. On-Site Supervisor duties are collateral to the duties to the Senior Project Manager duties, not in lieu of them.

On-Site Supervisor responsibilities include but are not limited to the following:

• Supervise a team of contractor staff, including all HR and recruiting support, timekeeping requirements, etc.
• Communicate assignments and projects to the contractor staff
• Provide recommendations to the PM, including workload balances and workflow.
• Provide required training to ensure all assigned duties can be accomplished.
• Provide weekly reports on team and individual work accomplishments, problems, progress in mastering tasks and work processes and individual team needs.
• Serve as first point of contact to resolve issues between the COR and a contractor employee (professionalism, performance, time, and attendance, and leave issues, etc.).  

Requirements

• U.S. citizenship
• Associate degree of higher
• PMP certification (preferred)
• Knowledge and experience (7 years) in program management principles and disciplines, including business process remodeling/reengineering and project leadership
• Minimum of three (3) years of experience in a similar lead position
• Demonstrated supervisory experience
• Excellent Microsoft Office Skills, including familiarity with MS SharePoint
• Strong oral and written communication skills
• Successful completion of corporate background investigation, including criminal and credit checks
• Ability to obtain and maintain a government suitability determination/security clearance

Work Environment:

• Full-time position, Monday – Friday onsite at government facility in Camp Springs, MD
• Office environment but may also include other work environments as required

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

DTSV is an Equal Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.