What are the responsibilities and job description for the Freelance Onsite Network L1 Support Engineer (Nationwide - USA) position at DTS IT Staffing | Dream Tech Solutions LLC?
DTS IT Staffing is seeking reliable and skilled Freelance Onsite Network L1 Support Engineers to provide hands-on IT and network support at client locations across the USA. This opportunity is ideal for independent IT professionals looking for flexible, project-based assignments.
Key Responsibilities
- Provide onsite Level 1 network and desktop support.
- Install, configure, and troubleshoot routers, switches, wireless access points, firewalls, and network-connected devices.
- Perform hardware installations, replacements, and cable management.
- Diagnose and resolve basic network connectivity issues (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
- Support end users with workstation, printer, and peripheral issues.
- Execute IMAC (Install, Move, Add, Change) activities.
- Document work performed and update service tickets with accurate details.
- Escalate complex technical issues to senior engineering teams when necessary.
- Follow client procedures, SLAs, and safety standards.
Qualifications
- 3 year of experience in IT Help Desk, Field Services, or Network Support.
- Basic understanding of networking concepts including TCP/IP, VLANs, DNS, DHCP, VPN, routing, and switching.
- Experience with Cisco, Fortinet, Aruba, Juniper, Ubiquiti, or similar networking equipment is a plus.
- Strong troubleshooting and customer service skills.
- Ability to work independently in onsite environments.
- Reliable transportation and willingness to travel locally for service calls.
- Ability to lift and install standard IT equipment when required.
Preferred Certifications
- Cisco CCNA
- CompTIA Network
- Google IT Support Professional Certificate
- Other relevant networking or field service certifications
If you're an experienced IT professional who enjoys hands-on technical work and flexible opportunities, we'd love to connect with you.
Apply today by submitting your resume and highlighting your network support and field service experience.
Key Responsibilities
- Provide onsite Level 1 network and desktop support.
- Install, configure, and troubleshoot routers, switches, wireless access points, firewalls, and network-connected devices.
- Perform hardware installations, replacements, and cable management.
- Diagnose and resolve basic network connectivity issues (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
- Support end users with workstation, printer, and peripheral issues.
- Execute IMAC (Install, Move, Add, Change) activities.
- Document work performed and update service tickets with accurate details.
- Escalate complex technical issues to senior engineering teams when necessary.
- Follow client procedures, SLAs, and safety standards.
Qualifications
- 3 year of experience in IT Help Desk, Field Services, or Network Support.
- Basic understanding of networking concepts including TCP/IP, VLANs, DNS, DHCP, VPN, routing, and switching.
- Experience with Cisco, Fortinet, Aruba, Juniper, Ubiquiti, or similar networking equipment is a plus.
- Strong troubleshooting and customer service skills.
- Ability to work independently in onsite environments.
- Reliable transportation and willingness to travel locally for service calls.
- Ability to lift and install standard IT equipment when required.
Preferred Certifications
- Cisco CCNA
- CompTIA Network
- Google IT Support Professional Certificate
- Other relevant networking or field service certifications
If you're an experienced IT professional who enjoys hands-on technical work and flexible opportunities, we'd love to connect with you.
Apply today by submitting your resume and highlighting your network support and field service experience.