What are the responsibilities and job description for the Customer Service Representative position at DTG (Digital Technology Group Inc)?
Customer Service Representative
Type: Full-Time
Location: Tampa, FL (on-site)
Schedule: Full-time, Monday–Friday, 8:30 a.m.–5:30 p.m.
About This Opportunity
At DTG, our customers don't just buy equipment; they trust us to keep their businesses running. We're adding a Customer Service Representative to our Tampa team who will be the organized, dependable voice that customers count on for every order, question, and follow-through.
About Digital Technology Group Inc.
Digital Technology Group Inc. (DTG) is a privately owned company headquartered in Tampa, FL, with a national presence in the digital printing industry. Founded in 1998, we represent world-class brands including Epson, HP, and Canon. With over 25 years of expertise, a state-of-the-art demo and training center, and a team that genuinely cares about customers, DTG is an industry leader that continues to grow.
About the Role
A year from now, you'll know our customers by name, and they'll know you. You'll have mastered our product line and order systems, become a trusted point of contact for our client base, and played a real role in keeping our sales engine humming. This is a support role, not a sales role, but your impact on customer satisfaction and retention is just as real and just as meaningful.
What You'll Do
• Serve as a primary point of contact for customer inquiries via phone, email, and live chat
• Process orders accurately and follow through to ensure timely, accurate delivery
• Build rapport with customers and maintain detailed, up-to-date account information in our systems
• Coordinate with the sales team on orders, promotions, special requests, and customer needs
• Resolve issues and complaints promptly, escalating to the right team members when needed
• Support the team on event planning, marketing initiatives, and special projects
• Maintain organized records and thorough documentation of customer interactions
What We're Looking For
Required
• Excellent verbal and written communication skills
• Strong organizational skills with a high level of attention to detail
• Proficiency in Microsoft Office (Word, Excel)
• Ability to manage multiple priorities simultaneously without losing accuracy
• Genuine customer-service mindset and a team-first attitude
• Comfortable working in a fast-paced, high-volume environment
Preferred (Nice to Have)
• 1–2 years of experience in customer service, order management, or office administration
• Familiarity with CRM software
• Experience with live chat platforms
• Bilingual (English/Spanish) is a plus
Benefits & Schedule
• Monday–Friday, 8:30 a.m.–5:30 p.m. (no nights, no weekends)
• Comprehensive benefits package — medical, dental, and vision coverage
• Paid Time Off (with PTO rollover program)
• Paid holidays
• Professional development and growth opportunities
• Promotion-from-within culture
• Stable, financially secure, and growing company
• Friendly, professional, no-drama work environment
How to Apply
Send your resume and a brief cover letter to leadership@dtgweb.com with "Customer Service Representative Application" in the subject line.
Digital Technology Group Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.