Service Writer/Advisor Assitant

Overview
We are seeking a knowledgeable and customer-focused Assistant Service Writer to join our team. The ideal candidate will act as a liaison between our customers and the service department, ensuring that all service needs are accurately communicated and met. This role requires a strong understanding of automotive diagnostics, mechanical knowledge, and excellent communication skills to provide exceptional customer service while upselling necessary services.

Responsibilities

• Greet customers upon arrival and assess their automotive service needs.
• Document customer concerns and relay information to technicians for accurate diagnosis.
• Provide detailed estimates for repairs and services, explaining the necessity of each service.
• Upsell additional services based on customer needs and vehicle condition.
• Maintain accurate records of customer interactions and service history.
• Follow up with customers regarding their vehicle status and ensure satisfaction upon service completion.
• Collaborate with technicians to ensure timely completion of services.
• Stay updated on automotive technology, trends, and best practices in service writing.

Qualifications

• Proven experience in automotive diagnostics and mechanical knowledge is essential.
• Strong sales skills with a focus on upselling services.
• Familiarity with air brake systems, diesel engine repair, brake repair, and oil change procedures is preferred.
• Previous experience in service writing or as a mechanic is highly desirable.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to work collaboratively with team members.

Join us in providing top-notch service to our customers while advancing your career in the automotive industry!

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Work Location: In person

Salary : $11 - $14