Senior Application Support Engineer (SRE)

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As a Senior Application Support Engineer, you will play a critical role in supporting and improving the reliability of DTCC’s risk management applications.

This role goes beyond traditional support—you will apply Site Reliability Engineering (SRE) principles to improve system stability, reduce incidents, and drive proactive improvements across a complex environment spanning mainframe, distributed systems, and cloud platforms.

You will support a large-scale portfolio of over 100 applications and work as part of a globally distributed team, partnering across regions to ensure seamless production operations and high system availability.

You will partner closely with Application Development, Infrastructure, and Operations teams to ensure production stability for mission-critical systems supporting financial risk and settlement processes.

Your Primary Responsibilities:

• Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure and Operations teams to improve system reliability, resilience and observability.
• Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification and preventative actions.
• Drive incident, problem and major incident management maintaining ownership through resolution and post‑incident review.
• Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
• Review and maintain runbooks, knowledge articles and operational documentation to ensure production readiness and consistency.
• Execute change, release and deployment activities, including production code releases and vendor application upgrades.
• Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
• Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
• Embed reliability, risk and control considerations into day‑to‑day operations, escalating issues appropriately.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in Application Support, Production Support, or SRE roles

Talent Needed for Success

• Strong understanding of application support and SRE principles including reliability engineering, observability and incident prevention.
• Experience working in Linux and Windows environments including process inspection, log analysis and extensive troubleshooting.
• Familiarity with monitoring and observability tools such as Splunk and Grafana and the ability to interpret system behavior and alerts.
• Knowledge on application support – basic programming skills, log reading and analysis  
• Distributed Application troubleshooting and Support skills.  Strong problem-solving skills with the ability to think creatively.
• Familiarity working with relational databases (DB2, Oracle, Snowflake) 
• Working knowledge of SQL and ability to execute queries for analysis and troubleshooting.
• Experience with ITSM and operational tooling (e.g., ServiceNow) for incident, problem, and change management.
• Familiarity with job scheduling, containerized platforms and modern application environments (e.g., Autosys, OpenShift).
• Understanding of security fundamentals including certificate and password management.
• Exposure to capital markets and financial industry is required.
• Exposure to messaging, networking or mainframe concepts is a plus.
• Experience in handling issues related AWS and associated services .
• Exposure to artificial intelligence concepts and their usage in production support
• Demonstrates clear written and verbal communication, ownership and leadership in fast‑paced production environments.
• Comfortable operating with urgency and collaborating with global , distributed teams.
• Proactive mindset with a focus on continuous improvement, automation and operational excellence

Preferred Skills

• Exposure to mainframe environments (job monitoring, batch processing, JCL)
• Experience with AWS or cloud-based applications
• Basic scripting or programming experience (Python or similar)
• Understanding of messaging systems, networking, or middleware
• Exposure to AI/automation concepts in production support

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.