Lead Network Operations Engineer (6AM to 3PM Shift, Sunday to Thursday)

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the EPS Network Operations, the Senior Associate role plays a critical role in ensuring the stability, security, and performance of enterprise network infrastructure. This position supports global operations with a focus on incident management, change execution, and process improvement.

Your Primary Responsibilities:

• Alert Monitoring & Triage: Monitor SNOW alerts and perform initial troubleshooting using knowledge base articles.
• Vendor Coordination: Open, track, and resolve vendor tickets for network incidents.
• Reporting: Generate non-capacity and on-demand network management reports.
• Change Management: Execute standard, normal, and emergency changes under guidance.
• Advanced Troubleshooting: Resolve escalated issues and collaborate with L3 engineers for complex problems.
• Interdependency Analysis: Understand relationships between proxies, business systems, and infrastructure.
• Documentation: Maintain technical documentation and approve vendor-driven changes (e.g., software upgrades).
• Collaboration: Participate in technical discussions and provide feedback for continuous improvement.
• Disaster Recovery (DR): Participate in DR tests and document findings.
• Audit Support: Provide documentation for compliance and audit requirements.
• Knowledge Base Management: Review and update KB articles regularly.
• Automation Initiatives: Identify automation opportunities and track implementation progress.

Behavioral & Operational Expectations

• Shift Coverage: Work in rotational shifts to ensure 24x7 global support.
• Cross-Team Collaboration: Engage with other support teams and stakeholders for seamless operations.
• Continuous Improvement: Contribute to process enhancements and automation projects.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.