Director Application Support Engineering

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
 

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
 

The Director leads the Observability Center of Excellence (COE) across multiple domains including SIFMU, RISK, ITP, RDS, and CDTS. This role is responsible for strategic oversight, operational excellence, and people management globally (JC, Dallas, India and UK). The Director ensures the reliability, scalability, and observability of enterprise applications and infrastructure, while driving innovation and continuous improvement.

Your Primary Responsibilities:

• Lead and manage onshore and offshore observability engineering teams, ensuring alignment with business goals and technical standards.
• Approve and oversee JIRA tickets, RITMs, and Change Requests to ensure timely and compliant execution.
• Make architectural and design decisions for new observability solutions and enhancements.
• Conduct regular 1:1s with team members to support career development, performance management, and engagement.
• Provide weekly progress and people management updates to senior leadership.
• Participate in incident management calls, weekend releases, system upgrades, and off-hours support for Data Center Recovery and Disaster Recovery events.
• Collaborate with stakeholders to define and manage the annual budget, and secure sponsorship for new initiatives and strategic investments.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Proven experience in leading enterprise-scale observability or application support functions.
• Strong understanding of ITSM processes, including change, incident, and request management.
• Demonstrated ability to lead distributed teams and manage complex technical programs.
• Excellent communication, stakeholder management, and decision-making skills.
• Experience with budgeting, strategic planning, and executive reporting.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.