Medical Support Assistant

Medical Support Assistant (1-Year Contract) – Federal Facility
Location: Taos/Picuris Health Center
Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.
Start Date: August/September (dependent on background clearance)
Contract Duration: 1 Year

Job Overview:
DT-Trak is seeking dedicated Medical Support Assistants to join our team at the Taos Picuris Service Unit, a federal facility providing essential healthcare services. In this role, you’ll perform a mix of direct patient support and administrative duties to ensure smooth daily operations and exceptional patient care.

Key Responsibilities:

Administrative & Patient Support

• Answer incoming calls professionally and assist with patient inquiries
• Deliver excellent internal and external customer service
• Register patients, verify insurance, and update demographic information
• Schedule, reschedule, and cancel patient appointments
• Collect third-party health insurance cards and verify coverage (Medicare, Medicaid, private insurance, etc.)
• Scan and upload administrative documents and health forms into the EHR
• Support front desk operations for medical, dental, pharmacy, and laboratory departments

Referral & Claims Management

• Process and track patient referrals and generate purchase orders or denial letters
• Submit weekly and monthly reports, including Pended Claims, Funds Status, and Open Documents
• Coordinate with outside facilities for referral follow-ups

Records & Information Management

• Use RPMS, EHR, PMAS, Vista Imaging, and other systems to manage patient records
• Handle release of information requests in compliance with HIPAA and other federal laws
• Review, scan, and archive medical records accurately
• Assist with data auditing and reporting tasks

Additional Duties

• Participate in community events supporting local tribal organizations
• Complete all onboarding and training requirements

Qualifications:

• High school diploma or equivalent required
• Certification in medical administration a plus
• Experience in a medical office or healthcare administration setting
• Strong communication and interpersonal skills
• Organized, detail-oriented, and tech-savvy (familiarity with RPMS/EHR systems a plus)
• Proficient in MS Office and patient management software

Important Details:

• Federal holidays and clinic closures may impact scheduling
• Work schedule is determined in coordination with program supervisor

Apply Today:
Send your resume to kevin.holmes@dt-trak.com

Job Type: Contract

Pay: $19.57 - $24.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Able to pass a background check.

Work Location: In person

Benefits:

Salary : $20 - $25