Operations Supervisor

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Port Reading, 1005 W Middlesex Ave

Division: Solutions
Job Posting Title: Operations Supervisor - 100700
Time Type: Full Time

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives.

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribes productivity and service goals. Complies with terms outlined in sites operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s, and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to the Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.

• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team member. Assesses progress of trainees, and add additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower level warehouse staff. Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
• Provides ongoing growth and development opportunities for team members
• Provides input and conduct annual performance reviews for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client)

• Willing to work evenings and weekends as needed.
• Performs other duties as required

• Supervises warehouse associates and team leads
• Communicates all problems and questions to manager
• Assist the operations/general manager as needed
• Follows all safety procedures at all times
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all DSV policies and procedures
• Complies with all federal, state, and local regulations

• • Must have a High school diploma or general education degree (GED).
  • 3 years experience working in a logistics/distribution/relevant environment.
  • 1 year experience in a supervisory role
  • Able to operate MHE

• Satisfactory completion of a forklift training program

• Proficient in Microsoft Office (Excel, Work, and Power Point)
• RF Scanners
• WMS functions

• English (reading, writing, verbal)
• Business communication

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

• Strong attention to detail accuracy and accomplish job task in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

• Some college
• 2-4 years experience in a supervisory role
• 2-4 years forklift experience.
• Current or prior MHE certification

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com