What are the responsibilities and job description for the Manager, Operational System Support position at DSV?
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Henderson, Bermuda Rd.
Division: Solutions
Job Posting Title: Manager, Operational System Support
Time Type: Full Time
Summary
A versatile and detail-oriented Power Platform professional to manage governance, analytics, application development, and automation across the organization. This role combines Power BI governance, data analysis, Power Apps development, and workflow automation to deliver secure, efficient, and user-centric business solutions.
Duties and Responsibilities
Power BI Governance
Define and enforce roles, responsibilities, and governance frameworks for Power BI usage
Develop and maintain data access policies aligned with organizational and regulatory requirements
Establish and uphold standards for data quality, security, and consistency
Conduct regular audits of Power BI usage, reports, and datasets
Ensure compliance with data regulations and internal policies
Maintain clear and up-to-date documentation of governance processes and standards
Lead training sessions and workshops to promote best practices among users
Provide accessible resources, guidelines, and documentation for stakeholders
Act as a point of contact for governance-related queries and support
Power BI Data Analysis
Identify and connect to relevant data sources across the organization
Clean, transform, and prepare data for analysis using Power Query and DAX
Integrate and model data from multiple sources for unified reporting
Design and develop interactive dashboards and reports
Apply best practices in data visualization for clarity and usability
Monitor report performance and analyze user engagement metrics
Gather user feedback and implement improvements to reporting solutions
Optimize data models and queries for performance and scalability
Power Apps Development
Design and build custom business applications using Power Apps
Integrate Power Apps with various data sources (SharePoint, Dataverse, SQL, APIs)
Ensure applications are mobile-friendly, responsive, and user-centric
Gather user feedback and continuously enhance application functionality
Conduct usability testing to improve user experience
Implement new features based on evolving business requirements
Maintain, update, and enhance existing applications
Troubleshoot and resolve application issues efficiently
Create and deliver user documentation and training materials
Data Automation (Power Automate)
Identify repetitive and manual tasks suitable for automation
Analyze and optimize existing workflows for efficiency improvements
Develop automated workflows using Power Automate
Configure automated data refresh and scheduling processes
Implement robust error handling, alerts, and notification mechanisms
Monitor and track automation performance and reliability
Continuously refine and improve automation processes
Document automation workflows for transparency and future reference
Educational background / Work experience
Bachelor's degree in business, law, or a related field is preferred.
Minimum of 5+ years of experience
Skills & Competencies
Analytical thinking and attention to detail
Strong stakeholder collaboration
User-focused design mindset
Continuous improvement and innovation
Ability to manage multiple Power Platform components
Preferred Qualifications
Strong experience with Power BI, Power Apps, and Power Automate (Power Platform)
Proficiency in data modeling, DAX, and Power Query
Experience with data integration and multiple data sources
Understanding of data governance, security, and compliance principles
Knowledge of workflow automation and process optimization
Strong problem-solving and analytical skills
Excellent communication, documentation, and training abilities
For this position, the expected base pay range is $90,000 - $97,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Salary : $90,000 - $97,000