Business Analyst

POSITION SUMMARY  
The Business Analyst will join a team to generate insights that will guide our operational strategy and day to-day-execution. The Business Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the operations team to shape the structure and support the business. 

This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Uncover trends and correlations to develop insights that can materially improve our operational decisions. 

• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals. 

• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools. 

• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions. 
  Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. 

• Work closely with Management on important issues and projects. 
  Assess and document existing business procedures. Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management to evaluate. 

• Maintain recordkeeping database and produce reports. 

• Review reports and recommend productivity and efficiency improvements. 

• Research and analyze other comparable organizations / operation. 

• Support Business reviews for strategic client by developing and presenting materials to illustrate 

• DSV's performance and value creation. 

• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to client. 

• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc. 

• Responsible for the design, development, and implementation of IT solutions across functions. 

• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions. 

 
OTHER DUTIES 

• Performs other duties as assigned. 

• Work overtime as dictated by business whether mandatory or voluntary. 

SUPERVISORY RESPONSIBILITIES  

• None 

SKILLS & ABILITIES  

Education & Experience 

• Bachelor's degree required. 

• 2 years' experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business or Sales and Marketing. 

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate 

Computer Skills 

• Employee must possess excellent computer skills but not limited to MS Office Suite (including Excel pivot tables and formulas), Windows, or Visio. 

• Ability to learn new systems and tools quickly. 

• MS Office (Access, Excel, pivot tables) expertise 

Certificates & Licenses 

• None 

Language Skills 

• English (reading, writing, verbal) 

• Bilingual is a plus.  

• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others. 

• Comfortable communicating with individuals throughout all levels of the organization. 

• Demonstrated ability to work in a matrix environment. Must work well across multiple units across the company. 

Mathematical Skills 

• Ability to handle basic statistical control methods. 

Other Skills 

• Willingness to take personal responsibility for actions and the delivery of results. 

• Ability to adhere to standards. 

• Internally motivated and works well under pressure. 

• Strong problem solving and decision-making skills. 

• Ability to follow proper communication channels to initiate action. 

• Ability to effectively manage own time, multi-task, and prioritize for optimal output. 

• Continually seeking process improvement and innovation. 

• Impeccable attention to detail, passion for processes and systems. 

• Excellent analytical skills. 

• Ability to implement and validate corrective and preventative actions. 

• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas. 

• Understanding of the company's business strategy, vision, and operations as well as regional working relationships. 

• Ability to gain knowledge and understanding of Client specific strategic objectives 

CORE COMPETENCIES 

Leader of Others 

Accountability 

Business Acumen 

Communication / Building Partnership 

Developing Oneself 

Developing Others 

Drive for Results 

Embracing Change 

Problem Solving 

Empowerment 

Leadership Excellence 

Leading Change 

Problem Solving 

Independent Contributor 

 Accountability 

 Communication / Building Partnership 

 Customer Orientation 

 Developing Oneself 

 Drive for Results 

 Embracing Change 

 Problem Solving 

 Professional Competencies