Senior Program Manager

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Clarksville, 1000 Boolean Drive Clarksville, TN

Division: Solutions

Job Posting Title: Senior Program Manager

Time Type: Full Time

The Senior Program Manager serves as the central liaison, connecting the Customer, Warehouse, and Data Center Teams. In this capacity, the individual will act as the direct link to the client, influencing the strategic direction of the program. This will be achieved through the provision of expert analytical performance tracking, robust project management, and leadership in continuous improvement initiatives. The role requires a high degree of autonomy and strategic foresight to achieve significant business outcomes.

Key Responsibilities

The following responsibilities outline the core expectations for this senior-level role:

• Strategic Leadership: Spearhead and facilitate the Americas' strategic planning process, ensuring alignment with organizational goals for productivity and customer satisfaction.
• Performance Oversight: Implement and manage a rigorous performance management system to drive results across all sites. This includes developing key metrics, tracking strategic initiatives, and proactively escalating risks or issues to senior leadership.
• Data-Driven Insights: Provide timely and sophisticated customer analytics to inform and support high-priority strategic initiatives.
• Stakeholder Engagement: Build and maintain strong, collaborative relationships with both internal and external stakeholders, including senior executives. You will be responsible for proactive communication across all business units and organizational layers to ensure buy-in and alignment.
• Program Management Expertise: Challenge assumptions and leverage extensive program management knowledge to maintain leader engagement and drive progress.
• Communication & Change Management: Lead the development and execution of a comprehensive communication strategy to promote company priorities. You will also be a key leader in supporting and guiding change management programs linked to the client's strategic goals.
• Continuous Improvement: Lead and mentor Warehouse and Data Center teams in identifying, designing, and implementing complex continuous improvement initiatives. You will be responsible for designing and reporting on the measurable achievements of these initiatives, ensuring they result in significant reductions in operational costs and improvements in service levels, capacity, productivity, and quality.
  
  
  

Travel Requirements

• A minimum of 50% travel is required for this role.
  
  
  

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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