What are the responsibilities and job description for the Quality Assurance Coordinator position at DSV - Global Transport and Logistics?
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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Lyndon B Johnson Fwy
Division: Solutions
Job Posting Title: Quality Assurance Coordinator - 103130
Time Type: Full Time
Role Summary:
Responsible for supporting local operations by ensuring all processes are properly documented and audited. Collect and analyze work data through the use of process audits, time studies, and transaction KPIs to determine efficiency and support continuous improvement of departments.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
Working Environment:
Assignment Complexity
Work on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develop and administer budgets, schedules, and performance requirements.
Accountability
Manage through subordinate supervisors or professionals the coordination of the activities for functional area with responsibility for results in terms of costs, methods, and employees.
Impact of Decisions
Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
Working Relationships
Frequently interact with subordinates, customers, and/or functional peer managers. May interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers.
Scope
Receive assignments in the form of objectives and establishes goals to meet objectives. Provide guidance to subordinates to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting objectives and schedules. Establishes and recommends changes to policies which effect subordinate organization(s).
Skills and Competencies:
(The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
This is an intermediate level position. Good interpersonal, presentation and training skills required. High school diploma or equivalent required. Proficiency in MS Office, strong writing, time management, and data analytics skills. Generally, prefer 1-3 years of related experience.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Lyndon B Johnson Fwy
Division: Solutions
Job Posting Title: Quality Assurance Coordinator - 103130
Time Type: Full Time
Role Summary:
Responsible for supporting local operations by ensuring all processes are properly documented and audited. Collect and analyze work data through the use of process audits, time studies, and transaction KPIs to determine efficiency and support continuous improvement of departments.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Creation of all process documentation, work instructions, process checklists, and process flow documents. All documents must be audited via process audits and maintained with any necessary updates on an annual basis or whenever communication is provided of changes to a process. Documents are created for each process in each department to establish and document best practices and ensure consistent employee training.
- Document quantity of work items completed on a weekly basis to include document creation, process audits conducted, and completion of time studies. These indicators will be used to identify trends in knowledge or training gaps by department and employee.
- Conduct process audits to ensure processes are documented correctly. The Quality Coordinator will ensure all processes are audited annually to verify accuracy and ensure employee knowledge/compliance with the documented process. The Quality Coordinator will also document and communicate any identified training gaps to department supervisor for remedial training.
- Complete time studies to determine the time requirement for each activity. The Quality Coordinator will ensure that all core processes are audited annually to determine time consumption per process and identify any areas of waste. The Quality Coordinator will ensure that potential waste is reviewed for continuous improvement opportunities.
Working Environment:
Assignment Complexity
Work on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develop and administer budgets, schedules, and performance requirements.
Accountability
Manage through subordinate supervisors or professionals the coordination of the activities for functional area with responsibility for results in terms of costs, methods, and employees.
Impact of Decisions
Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
Working Relationships
Frequently interact with subordinates, customers, and/or functional peer managers. May interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers.
Scope
Receive assignments in the form of objectives and establishes goals to meet objectives. Provide guidance to subordinates to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting objectives and schedules. Establishes and recommends changes to policies which effect subordinate organization(s).
Skills and Competencies:
(The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
This is an intermediate level position. Good interpersonal, presentation and training skills required. High school diploma or equivalent required. Proficiency in MS Office, strong writing, time management, and data analytics skills. Generally, prefer 1-3 years of related experience.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.