What are the responsibilities and job description for the Customer Service Agent-Shipping/Receiving Clerk position at DSV - Global Transport and Logistics?
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: [[Pass Christian, Ms]]
Division: [[Solutions]]
Job Posting Title: [[CSR-Shipping/Receiving Clerk]]
Time Type: [[Night Shift]]
Position Summary
The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
Essential Duties And Responsibilities
Customer Service
Education and/or Experience
SKILLS, KNOWLEDGE AND ABILITIES
N
(Not applicable)
O (Occasionally)
F
(Frequently)
C
(Constantly)
Frequency
Activity is not applicable to this occupation.
Up to 33% of the time
(0 - 2.5 hrs/day)
33% - 66% of the time
(2.5 - 5.5 hrs/day)
More than 66% of the time
(5.5 hrs/day)
Bend
☐
☐
☐
☒
Climb
☐
☐
☒
☐
Crawl
☒
☐
☐
☐
Handling / Fingering
☐
☐
☒
☐
Sit
☐
☒
☐
☐
Stand
☐
☐
☐
☒
Walk
☐
☐
☐
☒
Lift/Carry
10 lbs or less
11-20 lbs
21-50 lbs
51-100 lbs
Reach Above Shoulder
☐
☐
☐
☒
Reach Outward
☐
☐
☐
☒
Squat or Kneel
☐
☐
☐
☒
Push/Pull
10 lbs or less
11-20 lbs
21-50 lbs
51-100 lbs
☐
☐
☐
☒
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to cold, warm, hot, humid weather conditions. While performing the duties of this job, the employee may be exposed to moderate dust or airborne particles. While performing the duties of this job, the employee is rarely exposed to fumes, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The employee also regularly lifts and/or moves objects up to 55 pounds.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: [[Pass Christian, Ms]]
Division: [[Solutions]]
Job Posting Title: [[CSR-Shipping/Receiving Clerk]]
Time Type: [[Night Shift]]
Position Summary
The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
Essential Duties And Responsibilities
Customer Service
- Process all customer orders in a timely and accurate manner.
- Generate all related paperwork and necessary information required for customer
- orders, checking all orders for special requests and shipping paperwork.
- Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
- Prioritize customer orders according to scheduled pick-up time or pier cutoff.
- Furnish shipping and tracking information as required.
- Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assist in resolving any discrepancies.
- Collect all documentation for inbound freight and route to the proper record-keeping unit.
- Comply with all DSV Work Instructions.
- Other clerical duties, including backup support as assigned.
- Performs other duties as assigned.
- None
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- None
SKILLS, KNOWLEDGE AND ABILITIES
- Basic computer skills
- Working knowledge of computerized applications (Microsoft Suites)
- English (reading, writing, verbal)
- Basic level
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Good verbal and written communication skills.
- Previous customer service experience including phone calls, and operating office equipment
N
(Not applicable)
O (Occasionally)
F
(Frequently)
C
(Constantly)
Frequency
Activity is not applicable to this occupation.
Up to 33% of the time
(0 - 2.5 hrs/day)
33% - 66% of the time
(2.5 - 5.5 hrs/day)
More than 66% of the time
(5.5 hrs/day)
Bend
☐
☐
☐
☒
Climb
☐
☐
☒
☐
Crawl
☒
☐
☐
☐
Handling / Fingering
☐
☐
☒
☐
Sit
☐
☒
☐
☐
Stand
☐
☐
☐
☒
Walk
☐
☐
☐
☒
Lift/Carry
10 lbs or less
11-20 lbs
21-50 lbs
51-100 lbs
Reach Above Shoulder
☐
☐
☐
☒
Reach Outward
☐
☐
☐
☒
Squat or Kneel
☐
☐
☐
☒
Push/Pull
10 lbs or less
11-20 lbs
21-50 lbs
51-100 lbs
☐
☐
☐
☒
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to cold, warm, hot, humid weather conditions. While performing the duties of this job, the employee may be exposed to moderate dust or airborne particles. While performing the duties of this job, the employee is rarely exposed to fumes, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The employee also regularly lifts and/or moves objects up to 55 pounds.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.