Operational Key Account Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Auburn Hills, University Drive

Division: Road
Job Posting Title: Operational Key Account Manager
Time Type: Full Time

Summary

The Key Account Manager will be responsible for maintaining and developing relationships with key clients to maximize revenue and profits for DSV. They will work closely with internal teams to ensure clients receive the highest level of service and support.

Duties and Responsibilities

• Develop and maintain relationships with key clients in the transportation and logistics industry
• Identify opportunities for growth and expansion within the existing client base
• Collaborate with internal teams to develop customized solutions for clients
• Negotiate contracts and pricing agreements with clients
• Maintain regular communication with clients to ensure satisfaction and address any issues
• Conduct market research to stay up-to-date with industry trends and competition
• Provide regular reports and updates to management on account status and progress

Educational background / Work experience

• Bachelor's degree in business, logistics, or a related field
• Minimum of 5 years of experience in sales or account management in the transportation and logistics industry
• Experience working with large, complex clients

Skills & Competencies

• Strong interpersonal and communication skills
• Excellent negotiation and problem-solving abilities
• Analytical mindset and ability to interpret data
• Ability to work independently and as part of a team
• Strong organizational and time-management skills

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May manage a team of account managers or coordinators

Preferred Qualifications

• Master's degree in business or logistics
• Experience working with DSV's specific industry verticals (e.g. automotive, healthcare, retail)

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office and CRM software
• Familiarity with logistics-specific software (e.g. TMS, WMS)

For this position, the expected base salary is: $69,000 - $104,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com