Shipping and Receiving Clerk, Olive Branch

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process and input all customer orders.

• Running and printing shipments from WMS.

• Run stock reports to check for product availability.

• Generate all related paperwork and necessary informationrequiredfor customer workorders

• Checking all orders for special requests

• Expediting any order as necessary, trace orders asrequiredand notifycustomerof any activity concerning their merchandise.

• Follow up with other departments to ensure the service standards arebeing met.

• Assure proper invoicing of accounts by verifying customers as required.

• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerningwork-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customerregardinginvoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents.

• Gather andmaintainall data and recordsrelativeto shipping and receiving activities.

• Assure that receiving counts match packing lists andpurchaseorders and that shipping count match picking documents.

• Prepare any reports concerning customer service as required by supervisors.

• Assistin resolving any discrepancies.

Data Entry

• Operate the computer terminal in a proficient manner.

• Enter and verify dataregardingcustomer orders, shipments, receipts, physical inventories, adjustments, etc., inan accurateandtimelyfashion.

Clerical

• Oversee all paperwork associated with orders andmaintainthe corresponding files.

• Answer phone calls andoperatesvarious typesof office machines and computers necessary to perform duties.

• Greet customers and visitors to the office.

• Effectively correspond with customers asrequired.

Communication

• Answer incoming telephone calls in a cheerful, courteous, andtimelymanner.

• Promptly route each call to the proper party, taking messages when necessary.

• Assistcallers with general information andinquires.

• Direct visitors to appropriatedepartment.

• Assistdrivers at check in window various times though out the day.

OTHER DUTIES(Site Specific)

• CSR's may be expected to cross train in otheradministrative staff functionsto support the site and contribute to associatedevelopment.

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).

• 1 year experience in Customer Service-related capacity

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild tomoderate

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS,KNOWLEDGEAND ABILITIES

Computer Skills

• Intermediate computer skills

• Proficient with MS Office Applications

• WMS functions

Language Skills

• English (reading, writing, verbal)

• Business writingproficiency

Mathematical Skills

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy andaccomplishjobtaskin a timely manner.

• Ability to perform duties with minimal supervision or guidance.

• Ability to multi-task

• Effective communication skills

• Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.

PREFERRED QUALIFICATIONS

• 1-3yearswarehouse/logisticssupportexperience

• 2-3years' experience in CustomerService-relatedcapacity