What are the responsibilities and job description for the Customer Service Rep Lead - 2nd Shift position at DSV Air & Sea Inc.?
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G
Division:Solutions
Job Posting Title: Customer Service Rep Lead - 2nd Shift
Time Type: Full Time
Compensation:
$23.07 an hour with .75 cent shift differential for 2nd shift
Schedule:
Monday-Friday 1pm-9:30pm
Role Summary:
As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
- Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
- Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
- Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
- Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
- Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
- Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
- Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.
For this position, the expected base pay range is$23.07 - $23.07 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Nearest Major Market: Wichita
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Salary : $23