What are the responsibilities and job description for the E-Services Specialist position at DSN Software?
Description:
We are seeking a skilled E-Services Specialist to join our team. In this role, you will be responsible for configuring and implementing our E-Service module for clients, providing support and troubleshooting, training end-users, conducting routine software testing, and maintaining project documentation. You will collaborate with Project Management, Sales, and accounting teams to ensure successful implementation and customer satisfaction.
Day-to-Day Responsibilities:
- Configuring E-Services modules to meet client preferences, completing both back end and front-end configuration of the software.
- Diagnosing and resolving E-Services software application issues, documenting solutions, and ensuring customer satisfaction.
- Training Practice or Office Managers in specialty medical and dental offices on E-Services products.
- Conducting routine maintenance checks of software to ensure proper functionality, following up on reported bugs and issues.
- Maintaining project status by tracking it in an internal project management software and ensuring project timelines are met.
- Creating and maintaining documentation to track processes, procedures, troubleshooting, and training.
Required Skills:
- Attention to detail and analytical thinking skills to configure software modules according to client preferences.
- Proficiency in computer skills to conduct routine software testing and troubleshooting.
- Excellent verbal and written communication skills to effectively train end-users and document project details.
- Strong time management and problem-solving skills to manage multiple tasks and prioritize responsibilities.
- Ability to work collaboratively in a team environment and maintain customer satisfaction.
- Familiarity with medical/dental office workflow and E-Prescribe is a plus.
If you are passionate about software implementation, have strong communication and problem-solving skills, and thrive in a team environment, we encourage you to apply for this exciting opportunity as an E-Services Specialist.
Salary : $40,000 - $45,000