What are the responsibilities and job description for the IT Project Manager(E-commerce Experience) position at DSM-H Consulting?
Role and Overview of the Role:
- Require PMs for e-commerce platforms.
- Will do support work in the shop as well.
- Methodology with technical and business sides; slightly more than technical is preferred.
- Will work as PCC Product Support providers.
- Looking for communication and facilitation, building trust with customers.
- Aligning with tools and processes.
- A hybrid role but looking for someone who can also come to the office daily.
- This one is focused on customer satisfaction, improving and refining the software.
- This one is more of a Project Manager role than a Program Manager.
- Not a computer technical problem-solver type role.
Top Skills:
- Communication
- Good motivator
- Great learner
- Self-motivated in managing the hybrid model
- Learning new tools and tech
Education and Experience:
- 8–10 years of experience.
- 12 years is preferred without a degree.
- Previous Caterpillar experience is a great plus.
- Digital Program Manager experience is also a great plus.
- Specific e-commerce is not required; just e-commerce could also be good (no particular preference like healthcare, finance, or manufacturing).
- Development experience in the e-commerce space is a great plus (AI and process development is good to have).
- Technical skills specific: understands development process, product owner work understanding, working with business analysts, helping or working with developer teams, understanding the steps in the Agile process, project planning experience is also important.
- Scrum Master background is preferred with some PM experience.
Typical task breakdown:
- Review project plans to plan and coordinate project activity.
- Manage backup, security and user help system.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support for computer problems. Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Evaluate data processing proposals to assess project feasibility and requirements.
- Develop and interpret organizational goals, policies, and procedures. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Interaction with team:
- Internal customers/peers ( 8 folks); working with database admin, primary customers will be product owners and the scrum masters, developers, BA’s
Work environment:
Currently going in office when needed, however there is a chance this will be a full RTO 5 days a week and candidates need to be good with that.
Required Technical Skills:
(Required)
- Manage project teams comprised of digital resources, marketing resources, business resources, and others tasked with developing and maintaining marketing & digital solutions used by CLIENT dealers, customers, and internally.
- Facilitate program and project workshops, plan development and compression sessions, plan control meetings, and other project meetings independently. Serve as process owner and coach within Scrum @Scale framework.
- Understand and adhere to divisional and corporate governance processes.
- Provide leadership and mentor less experienced Digital Project Managers.
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong leadership and mentoring skills are necessary to provide support and constructive performance feedback.
- Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
- Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Strong knowledge of computer software, such as Visual Basic, Java, SQL, etc.