What are the responsibilities and job description for the Customer Quality Excellence Specialist - Germantown, WI position at dsm-firmenich?
Job Title: Customer Quality Excellence Specialist
Location: Germantown, WI
As a Customer Quality Excellence Specialist, you will be managing quality client´s requests worldwide through an internal informatic tool (Cristal). You'll be supported by our incredible Quality Assurance team as well as work proactively with partners like Regulatory, Quality Control, Customer Care, Purchasing, and Operations. The operating hours are Monday to Friday, 8:00AM-5:00PM.
Your Key Responsibilities
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About Dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, Belonging And Equal Opportunity Statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency Statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
Location: Germantown, WI
As a Customer Quality Excellence Specialist, you will be managing quality client´s requests worldwide through an internal informatic tool (Cristal). You'll be supported by our incredible Quality Assurance team as well as work proactively with partners like Regulatory, Quality Control, Customer Care, Purchasing, and Operations. The operating hours are Monday to Friday, 8:00AM-5:00PM.
Your Key Responsibilities
- Handle quality Cristal requests for the different manufacturing sites globally (FCI and US) within the committed due date.
- Provide Cristal support to the Quality Assurance team in handling response to client’s requests and harmonize sites’ responses and templates regarding FAQs/statements.
- Maintain accuracy of quality data in the internal base.
- Compile QA inputs on customer documentations worldwide, including, when necessary, collection of information from Operational sites before signoff and return to the business partners/clients.
- Ensure Good coordination and follow-up with internal stakeholders (QCs, Regulatory, Customer Care, Purchasing, Operations...) on site for ensuring status tracking & maintenance of local QA & HSSE system.
- Work independently and/or as part of a team on projects for processes improvements.
- Assist local teams in providing necessary training on assisted computerized systems (Cristal...) and best documentation practices
- A competitive compensation package – with comprehensive health and welfare benefits.
- We offer PTO and Floating Holidays.
- A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters.
- An innovator’s instinct – you’re always looking for better, smarter, more sustainable ways to make an impact.
- Curiosity and an open mind - because you believe progress starts with asking, “Is there a better way?”
- A collaborative spirit – you’re at your best when working across teams, functions and countries.
- A focus on unity - with stakeholders and customers.
- Bachelor’s degree in Chemistry, Biology, Food Technology or related field.
- 1-2 years of experience in Quality.
- Minimum knowledge of certifications (ISO 9001/Food Safety).
- Good communication skills and able to interact with business partners and clients.
- Proactive, methodic, well-organized, collaborative, strong team player.
- Flexibility to support business needs.
- Highly motivated to learn, with at good attitude, able to understand procedures and follow internal guidelines, detecting new ways to improve.
- Fluent in English.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About Dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, Belonging And Equal Opportunity Statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency Statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
Salary : $28 - $30