What are the responsibilities and job description for the Quality Control/Customer Care Technician - Shreveport/Bossier City, LA position at DSLD Homes?
Quality Control/Customer Care Technician (Full Time) - Shreveport/Bossier City, LA
- Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.
JOB DUTIES & RESPONSIBILITIES
- In charge of internal quality control inspections to ensure adherence to company quality standards for all mechanical, electrical, structural and finish trades.
- Act as an “internal customer” prior to the homeowner orientation to ensure high levels of quality are delivered to our customers.
- Maintain quality assurance and provide warranty service to home owners after closing.
- Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
- Document items needing repair during scheduled warranty inspections.
- Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
- Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
- Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
- Ensure all warranty service requests are complete within a certain time period.
JOB REQUIREMENTS & SKILLS
- 2-5 years of experience in residential construction preferred but not required; other pertinent work experience will be considered.
- Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.
- Customer service background and a positive attitude are a must.
- Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.
- High level of organizational skills, and acute attention to detail.
- Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required; <90% travel required.
- Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more. Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations.
COMPENSATION
- Salary is based on experience
BENEFITS
- STL Holding Company offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverage, 401(k) with employer match, long term disability, life insurance, paid vacation and holidays.
- Please visit www.dsldhomes.com for more information.
STL Holding Company is an Equal Opportunity Employer