IT Support Technician II

Ready to Move Beyond Basic Help Desk Support?

DSI Technologies (DSIT) is looking for an experienced IT Support Technician II who enjoys solving the technical problems that don’t always have an obvious answer.

This is an opportunity to move beyond basic desktop support and work with a broader range of technologies, including Microsoft 365, Windows Server, networking, virtualization, backups, security tools, and client infrastructure.

You’ll take ownership of escalated technical issues, work directly with clients, support Tier I technicians, and continue developing the skills needed for more advanced technical roles.

What You’ll Do

As an IT Support Technician II, you’ll handle more complex support issues and serve as an escalation resource for our Tier I team. Your work will include:

· Troubleshooting escalated workstation, application, identity, printer, and peripheral issues

· Supporting Windows Server environments and basic Hyper-V/VMware administration

· Troubleshooting networking issues involving switches, Wi-Fi, VPNs, VLANs, DNS, DHCP, and routing

· Supporting Microsoft 365, Exchange Online, Active Directory/Entra ID, MFA, licensing, and common security controls

· Troubleshooting backup failures and assisting with restore requests

· Supporting endpoint security and remote monitoring and management tools

· Assisting with workstation deployments, migrations, infrastructure changes, and other small IT projects

· Identifying root causes rather than simply treating symptoms

· Creating useful technical documentation and knowledge-base information

· Helping Tier I technicians strengthen their troubleshooting and technical skills

· Keeping clients informed and taking ownership of issues through resolution or appropriate escalation

What We’re Looking For

We’re looking for someone who has progressed beyond entry-level IT support and is comfortable troubleshooting across multiple technologies.

Required:

· 3 years of progressively responsible IT support experience, or equivalent demonstrated technical experience

· Experience troubleshooting issues beyond basic desktop support

· Working knowledge of Microsoft 365 administration

· Familiarity with Windows Server environments

· Understanding of networking fundamentals, including DNS, DHCP, VPNs, Wi-Fi, VLANs, and basic routing

· Strong troubleshooting and problem-solving skills

· Strong written and verbal communication skills

· Ability to explain technical issues clearly to non-technical users

· Accurate and timely documentation habits

· Valid driver’s license and reliable transportation for travel to client sites as required

· Ability to participate in an on-call rotation that may include nights, weekends, and holidays

Preferred:

· CompTIA Network or equivalent demonstrated networking knowledge

· Microsoft MS-102, AZ-104, or similar Microsoft certification

· Experience with Active Directory and Entra ID

· Experience with Hyper-V or VMware

· Experience with backup/disaster recovery platforms

· Experience with endpoint security or RMM platforms

· Previous experience in a managed services or multi-client IT environment

Why This Role?

If you’re ready for more than repetitive help desk tickets, this position gives you the opportunity to broaden your technical experience while solving real client problems.

You’ll work across multiple systems and environments, take on increasingly complex issues, contribute to projects, and help less-experienced technicians develop their skills.

At DSIT, we believe in doing the work the right way, communicating clearly, following through, and giving our clients confidence that their technology is in capable hands.

If you’re technically curious, take ownership of your work, enjoy helping people, and want to continue growing your IT career, we’d like to hear from you.

Best Places to Work 5 Years in a Row

DSI stands for Document Solutions, Inc
https://www.dsinm.com/
Which is an apt description of the value that has driven our company to success for more than 20 years. From our humble beginnings as one of the first authorized remanufacturing companies in New Mexico to our current position as one of the most reputable office technology providers in the region, our focus has remained on developing innovative solutions for our customers.