What are the responsibilities and job description for the Security & Guest Services Officer position at DSI Security Services?
Security & Guest Services Officer
DSI Security Services | West Chester, PA
Pay Rate: $17.75–$20.25 per hour
Location: Wilson Drive, West Chester, PA 19380
DSI Security Services is seeking dependable Security & Guest Services Officers to join our team in West Chester, Pennsylvania.
Requirements:
Valid driver's license and reliable personal transportation.
Professional attitude and strong customer service skills.
Ability to maintain a safe and secure environment.
Strong communication and observation skills.
Interested in joining our team? Apply today and take the next step toward a career with DSI Security Services!
DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Job Summary
DSI is growing—again!
We are currently hiring Security Officers in West Chester, PA. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees.
As a Security Officer, you will help maintain a safe and secure environment for our clients, their employees, and the public. This is a customer service-forward, front-facing role that requires one-on-one interaction, professionalism, and strong security awareness. Professionalism, security, and customer service are at the forefront of this position.
This role requires attentiveness, steady movement throughout the shift, keen observation skills, and a strong commitment to safety and customer service excellence.
- Maintain a safe and secure environment through visible presence and routine patrols
- Provide professional, customer-focused service in a forward-facing environment
- Engage in one-on-one interactions with visitors, employees, and clients while enforcing site policies
- Observe, report, and respond to hazards, incidents, and suspicious activity
- Demonstrate keen observation skills and situational awareness at all times
- Follow DSI policies, client requirements, and post-specific instructions
- Interact professionally with clients, visitors, employees, and the public
- Complete required reports and documentation accurately and timely
- Participate in training and comply with DSI safety procedures and manuals
- Maintain steady movement throughout shift, including foot patrols and monitoring assigned areas
Qualifications & Requirements
- Minimum 18 years of age
- High school diploma or equivalent
- Valid driver’s license preferred
- Reliable transportation and means of communication
- Basic to intermediate computer skills
- Strong customer service mindset with professional appearance and demeanor
- Effective written and verbal communication skills
- Ability to conduct routine foot patrols, moderate lifting, and work in all weather conditions
- Must meet all preemployment requirements
- Current CPR/AED/First Aid Certification preferred; must be willing and able to obtain certification if not currently certified.
Additional Information / Benefits
- Dental Insurance
- Vision Insurance
- Medical Insurance
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.
Salary : $18 - $20