What are the responsibilities and job description for the Field Operations Supervisor position at DSI Security Services?
Field Operations Supervisor
Company Overview
DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Job Summary
DSI is growing again!
We are currently hiring a Field Operations Supervisor to support our **Your Location** locations. This role is ideal for a hands-on leader who thrives in the field while also supporting branch-level operations, recruiting, and compliance.
The Field Operations Supervisor is responsible for overseeing day-to-day field operations, ensuring security officers deliver high-quality service in accordance with client requirements and company policies. In addition to traditional field supervision, this role supports branch operations by assisting with scheduling, onboarding, recruiting coordination, and administrative functions. The Field Operations Supervisor serves as a key liaison between the branch office, field personnel, and clients.
Key Responsibilities
We are currently hiring a Field Operations Supervisor to support our **Your Location** locations. This role is ideal for a hands-on leader who thrives in the field while also supporting branch-level operations, recruiting, and compliance.
The Field Operations Supervisor is responsible for overseeing day-to-day field operations, ensuring security officers deliver high-quality service in accordance with client requirements and company policies. In addition to traditional field supervision, this role supports branch operations by assisting with scheduling, onboarding, recruiting coordination, and administrative functions. The Field Operations Supervisor serves as a key liaison between the branch office, field personnel, and clients.
Key Responsibilities
- Maintain a safe and secure environment for clients, employees, and the public
- Supervise assigned posts through site visits, inspections, and officer coaching
- Observe, correct, and report hazards, incidents, and operational concerns
- Ensure compliance with client requirements, post instructions, and internal safety policies
- Respond promptly to emergencies, call-offs, and operational issues
- Provide coaching, mentoring, and corrective action to security personnel as needed
- Maintain accurate reports and documentation using Microsoft Office and internal systems
- Support scheduling, onboarding, and compliance tracking activities
- Assist with recruiting coordination and new-hire onboarding processes
- Collaborate closely with branch leadership to ensure operational continuity and service excellence
- Required Skills & Qualifications
- Strong customer service orientation with excellent written and verbal communication skills
- Ability to perform routine foot patrols, moderate lifting, and work in all weather conditions
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to work within applicant tracking systems (ATS) and other back-office software
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
Pre-Employment Requirements
- Minimum 21 years of age
- High school diploma or equivalent
- Valid driver’s license with reliable transportation and means of communication
- Ability and willingness to travel locally (approximately 25%)
- Must pass all required background checks and drug screenings
- Must meet all applicable state and licensing requirements
- Prior military or law enforcement experience highly preferred
Experience
Security experience: 2 years (preferred)
Job Type
Full-time
Benefits
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
Certification Requirements
- Valid State Driver's License
Education Requirements
- High School Diploma or Equivalent
Required Screenings
- Criminal Background Check
- Motor Vehicle
- Drug Screen
#WIREGRASS
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.
Why Join DSI?
At DSI, we believe our people are our greatest asset. We are committed to professionalism, accountability, and living our core value of DWYSYWD – Do What You Say You Will Do. This role offers the opportunity to grow with a company that values leadership, integrity, and operational excellence.