Installation Project Manager

A highly organized, proactive, and results-driven Project Manager to lead the successful installation of our custom commercial signage solutions. This role serves as the central point of contact for clients, internal departments (Sales, Design, Engineering, Production), and external partners (Surveyors, Installers, Municipal Agencies). The ideal candidate will bring a strong background in project management within signage, construction, or manufacturing environments, with a proven ability to manage complex timelines, budgets, permitting, and client relationships across the United States and Canada.

Key Responsibilities

Installer Network

• Build and maintain a network of qualified electrical and industrial installation partners.
• Vet and onboard new partners and vendors to support regional and national deployments.
• Maintain relationships with installation teams to ensure consistent quality and on-time delivery.
• Oversee and coordinate training programs for installation teams on DSA equipment and protocols.
• Work closely with the engineering team to ensure installers are equipped with the necessary tools, documentation, and safety standards.
• Facilitate both on-site and remote training sessions as required.
• Travel as needed to install partners to verify capability and compliance.

Project Planning & Execution

• Own the full project lifecycle for multiple signage projects, ensuring on-time, on-budget, and high-quality delivery.
• Define project scope, goals, deliverables, and success metrics in collaboration with stakeholders.
• Develop and maintain detailed project timelines (e.g., Gantt charts) covering design, engineering, permitting, fabrication, and installation.
• Coordinate internal teams and external vendors to ensure seamless execution of project tasks.
• Conduct regular project status meetings and provide clear updates to stakeholders.
• Travel to client sites as needed for project kickoffs, site assessments, installation readiness/supervision, and quality assurance.

Client & Stakeholder Communication

• Serve as the primary point of contact for clients, general contractors, and property managers throughout the project lifecycle.
• Manage expectations, provide proactive updates, and ensure client satisfaction.
• Address issues promptly and resolve conflicts to maintain strong relationships.
• Ensure the install partner is properly managing all city and municipal permitting processes, including application preparation, submission, and tracking.
• Ensure the installation partner is in compliance with zoning codes, building regulations, and ADA standards.
• Collaborate with engineers and consultants to secure structural drawings and certifications when necessary

Budget & Financial Oversight

• Monitor and control project budgets, tracking costs against estimates and addressing variances with install partners so the company and the client are not over budget.
• Process and manage change orders, securing client approvals and updating internal systems.
• Coordinate procurement and logistics to ensure timely material delivery.
• Approve final invoices and support financial reporting.

Quality Assurance & Delivery

• Ensure all deliverables meet client specifications and internal quality standards.
• Conduct final reviews and coordinate project closeout and handoff to supply chain for final payment to the install partner
• Support post-project evaluations and continuous improvement initiatives.

Qualifications

Required

• 3 years of experience managing projects in signage, construction, manufacturing, or technology-driven industries.
• Strong understanding of project management methodologies and proficiency in project management tools (e.g., MS Project, Asana, Smartsheet) as well as exposure to CRM/ERP systems.
• This is a full-time remote position with travel requirements of 50% or more.
• Prior experience with installation projects that required permitting and municipal approvals.
• Ability to read and interpret architectural drawings and engineering specifications.
• Excellent written and verbal communication, leadership, and organizational skills.

Preferred

• Bachelor’s or associate’s degree in project management, Construction Management, Business, or a related field is highly desirable, but equivalent experience might be considered.
• PMP, CAPM, or similar project management certification.
• Technical knowledge of signage materials, fabrication methods, and installation techniques.
• Experience managing subcontractors and negotiating vendor agreements.

Core Competencies

Organizational Excellence: Ability to manage multiple complex projects with precision.

Problem-Solving: Skilled at anticipating risks and implementing effective solutions.

Client Advocacy: Committed to delivering exceptional service and maintaining professionalism in all interactions.

Analytical Thinking: Data-driven decision-making to optimize project outcomes.