CAD Drafter Customer Service Sales Role

DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Specialist with CAD drafting skillset in the Raleigh, NC office. We have an excellent opportunity within our sales team as a Sales Specialist. You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits, plus an opportunity to earn monthly sales bonus!

Responsibilities

• Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications.
• Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability.
• Convert customer specifications into clear production instructions.
• Generate quotes and timelines for custom orders.
• Advise clients on material choices, finishes, and design options.
• Provide feedback to customers on production timelines, delays, and technical challenges.
• Ensure all custom orders meet quality standards and customer expectations.
• Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production.
• Input all communications and documents into the CRM system.

Skills that will ensure your success:

• Analytical and curious; asking the 5 W’s
• Dedicated to quality and customer service
• Detailed and organized
• Time management
• Phone etiquette
• Knowledge of computer software and functions

Minimum Qualifications & Preferences

• At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment.
• Must be able to modify and create CAD drawings.
• At least 1 year of Autodesk AutoCAD design experience preferred.
• Familiarity with interpreting technical drawings and specifications.
• At least 1 year of experience using a CRM in a professional setting.
• Ability to manage multiple custom orders at different stages.
• Knowledge of the building supply, hardware and/or doors/windows industries.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• In the event our messages through really do not reach you, please provide an alternate email address or phone number where you can be reached.
• In case really email does not reach you, please provide optional contact information, phone or email.

Education:

• Associate (Required)

Experience:

• AutoCAD: 1 year (Required)
• Administrative Customer Service: 1 year (Required)

Work Location: In person