What are the responsibilities and job description for the Customer Service Representative position at DS Graphics | Universal Wilde?
TITLE: Client Services Account Manager
SHIFT: 1st
Summary
The Account Manager acts as the point of contact for all assigned client accounts. This position leads the interface between the client, the sales representative, and production departments and is responsible for orders from receipt to shipment of completed product.
Responsibilities:
Manage the day to day work flow activities of multiple B2B accounts
Work closely with sales team and production departments to ensure quality and provide on time delivery of product
Initiate job tickets/order entry from inception to completion
Communicate direct mail, fulfillment, data, and print production schedules
Provide a high level of customer service to external clients
Job Requirements:
Ability to multi-task in an extremely fast paced environment
Strong organizational and communication skills essential
Ability to plan and manage multi-faceted projects
Proficiency in MS Suite, including Outlook, Word, and Excel
Experience with MIS/ERP systems, EFI Monarch preferred
Education/Experience:
High school diploma/GED required
Bachelor’s degree preferred
5 years of account management experience, preferably in the direct mail or printing industry