Contents Lead Technician

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development
  
  

The Head of Contents executes pack outs and pack backs and assists the contents team with coordinating restoration, cleaning, and management of personal property (contents) damaged by disasters such as fire, water, or mold. This position requires leadership, hands-on technical expertise, and effective communication skills to ensure that contents restoration projects are completed efficiently and to the highest quality standards. The Head of Contents also ensures compliance with safety protocols and company policies. This person is also responsible for making sure supplies are ordered. Additionally, this person will also be training lead technicians to prepare them to run jobs. Compensation will be competitve based on experience.

Key Responsibilities

• Leadership and Supervision
• Lead a team of technicians during content restoration projects. Specifically, fire and water events.
• Assign tasks, monitor progress, and provide guidance to team members.
• Train and mentor new technicians and leads on restoration procedures and company standards.
• Contents Handling and Restoration
• Oversee the packing, inventorying, and safe transportation of clients’ belongings.
• Assess the extent of damage to personal property and determine appropriate restoration methods.
• Utilize specialized equipment and techniques to clean, deodorize, and restore items.
• Ensure proper handling and storage of contents in warehouse facilities.
• Customer Interaction
• Act as a primary point of contact for clients during the restoration process.
• Explain restoration processes, timelines, and address client concerns.
• Maintain a professional and empathetic demeanor when dealing with clients.
• Documentation and Reporting
• Create detailed inventories of contents removed from job sites.
• Document the condition of items before and after restoration, including photographs and reports.
• Update project progress in company systems and ensure proper record-keeping.
• Safety and Compliance
• Ensure that team members adhere to safety protocols and use personal protective equipment (PPE).
• Follow industry standards and regulations related to content restoration and hazardous materials.
• Equipment Maintenance
• Maintain and troubleshoot cleaning and restoration equipment to ensure proper functioning.
• Report equipment issues promptly and recommend necessary repairs or replacements.
  

Qualifications And Skills

• Experience: Minimum of 2-5 years in contents restoration or a related field; leadership experience preferred.
• Technical Skills: Proficient in restoration equipment and techniques, including ozone chambers, hydroxyl chambers, ultrasonic cleaning, and dehumidification.
• Interpersonal Skills: Strong communication, leadership, and customer service skills.
• Physical Demands: Ability to lift heavy items (50 lbs), work in confined spaces, and tolerate exposure to smoke, mold, and other environmental conditions.
• Certifications: IICRC certifications (e.g., Fire and Smoke Restoration Technician, Water Damage Restoration Technician, Contents Processing Technician) are a plus.
• Technology: Familiarity with restoration software and digital inventory systems. Encircle experience a plus.