What are the responsibilities and job description for the Drybar Receptionist |Sales Associate / Customer Service Representative position at Drybar Shops?
Overview
There's a brand new Drybar opening at Medley in Johns Creek, and we are looking for warm, smiling faces to welcome our guests! At Drybar we call them bartenders, and they guide the entire client experience from check-in to check-out.
Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
Why You’ll Love Working at Drybar:
- Lucrative commissions – 10% on product sales
- Paid time off – after 6 months for full time employees
- Free Blowouts Sunday- Thursday
- Bonus incentives - $5–$10 for each membership sold
- Employee discounts on all retail products
- Flexible scheduling
- Growth opportunities
- Fun, positive work culture
Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.
Key Responsibilities
- Client Experience & Front Desk Operations
- Greet and check in/out clients using Booker
- Manage client profiles and troubleshoot scheduling or POS issues
- Handle payments, tips, and commissions with integrity
- Answer phones and voicemails promptly
- Review client notes to ensure personalized service
- Shop Flow & Team Support
- Pair clients with stylists and manage break schedules when needed
- Support shop management in maintaining smooth daily operations
- Serve complimentary beverages and engage clients to create a bar-like vibe
- Maintain clear communication with team and leadership
- Sales & Product Knowledge
- Recommend and sell products, tools, and memberships
- Restock and maintain retail displays
- Support merchandising and inventory tasks
- Cleanliness & Standards
- Maintain shop cleanliness and complete assigned side work
- Follow all opening, closing, and shift duties
- Training & Culture
- Help onboard and train new Bartenders
- Contribute to a positive, team-first culture
- Attend mandatory meetings and uphold Drybar’s 10 Core Values
What We’re Looking For:
- 1 years of customer service experience in a fast-paced environment(e.g., retail, front desk, hospitality, or salon/spa)
- Experience with point-of-sale (POS) systems preferred
- High school diploma or equivalent
- Ability to multi-task, problem-solve, and maintain composure under pressure
- Must be able to stand/walk for 6–8 hours per shift
- A strong track record of delivering exceptional customer experiences
- Technically savvy and comfortable with front desk operations
- Professional, friendly, and team-oriented demeanor
Legal Disclaimer
©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.Salary : $5 - $10