What are the responsibilities and job description for the Receptionist / Assistant position at Dry Out Systems, Inc.?
RECEPTIONIST/OFFICE ASSISTANT
2000 E. Dowling Rd Ste. 13
Description:
Here at Dry Out Systems, every day brings something new! We make it our mission to provide quality service for those in need of emergency restoration services 24 hours every day on a rotating On-Call schedule. To bring our community excellence in our deliverance of customer care, we offer value beyond expectation with our passion for helping others. We look to those who share these values and offer a work environment full of growth, opportunity, and excitement!
When you are ready to apply, please call us at 907-332-0335 or visit us at the address provided:
2000 E. Dowling Rd Ste. 13
Anchorage, AK 99503 http://www.dryoutak.com/
Note: Please review all job duties, requirements, and expectations before applying with us.
This position facilitates multiple facets of all calls/losses from beginning to end. The previous experience and proficiency listed in an application will provide an idea for placement on our team.
However, the minimum requirements will include what was previously mentioned regarding our mission statement in the community. You will find more information on the position expectations below.
Position Summary:
The Job File Coordinator is responsible for efficiently managing incoming calls, maintaining the schedule, dispatching crews to job sites, handling email correspondence, creating customer files, assisting their direct manager with all tasks as needed, maintaining the office workspace, and performing other duties as assigned. This role is crucial for ensuring smooth operations and effective communication within the team and with clients.
Key Responsibilities:
Call Management:
o Answer and handle incoming calls professionally and promptly.
o Provide information, take messages, and redirect calls as necessary.
Scheduling and Dispatch:
o Maintain the daily schedule for crews and coordinate their dispatch to job sites.
o Ensure all job site visits are timely and efficiently organized.
o Communicate any changes or updates to schedules to relevant parties.
Email Correspondence:
o Manage and respond to email communications promptly and professionally.
o Handle customer inquiries, follow-ups, and other correspondence.
Data Entry:
o Support with entering job information correctly into data bases to ensure quality documentation and accuracy.
o Collaborate with estimators and project managers to gather necessary information.
Office Maintenance:
o Maintain a clean and organized office workspace.
o Ensure office supplies are stocked and equipment is functioning properly.
Administrative Support:
o Assist with documentation, data entry, job coordination and record-keeping.
o Perform other administrative duties as assigned by management.
Qualifications:
o High school diploma or equivalent; additional education or certification in office administration is a plus.
o Proven experience in an administrative or coordination role, preferably in a related industry but not required.
o Excellent verbal and written communication skills.
o Strong organizational and multitasking abilities.
o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
o Ability to work independently and as part of a team.
o Reliable and punctual with a strong work ethic.
o Knowledge of water damage mitigation processes is a plus but not required.
Working Conditions:
o Office environment
o Regular working hours, with the potential for occasional overtime based on workload and emergency situations.
Job Requirements:
o Experience in Customer Service
o Great time management
o Experience with Xactimate preferred but not required
o Experience in mitigation is preferred but not required
o Personal time management and organizational skills
o Strong verbal and written communication skills
o Dependable and adaptable to operate within a fast-paced work environment
o Ability to manage highly confidential information
o Strong problem-solving skills
Job Type: Full-time
Expected hours: 35 – 40 per week
Salary/Rate of Pay: $18 -$20 per hour
Benefits available for full time employees:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401K
Schedule:
- 8 hour shift
- Day shift
- Hours of operation Monday to Friday 8:30am – 5:00pm
- Weekends as needed
Ability to Commute:
- Anchorage, AK 99507
Work Location: In person only
We're looking for a welcoming experience from an upbeat professional with coffee and refreshments provided for all and responsible for greeting employees, clients, and visitors to our office. You will oversee fulfilling customer inquiries, answering phones, taking messages, sorting, and distributing mail. Transcribing hardcopies to digital documents, online system organization, and record filings are to be prioritized and/or delegated as needed.
Education and Background
This position requires a high school diploma or equivalent. A degree of secondary education is preferred. A non-violent, non-theft background is minimally required to work for Dry Out Systems, Inc.
Dry Out Systems Inc. is an equal opportunity employer without discrimination because of age, sex, color of skin, national
origin, marital status, veteran status, sexual orientation, or presence of disability.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20