What are the responsibilities and job description for the Billing Specialist position at Dry-Out Republic?
Billing Specialist – Insurance Negotiations & Accounts Receivable
About Us
We are a growing water damage restoration company specializing in emergency mitigation services throughout Southern California. Our billing department works directly with insurance carriers, third-party administrators (TPAs), adjusters, homeowners, and internal operations teams to ensure our services are properly documented, negotiated, and paid.
We're looking for a motivated, detail-oriented Billing Specialist to join our team and work closely with our Billing Manager handling insurance claim negotiations, accounts receivable, and collections.
Position Summary
This is not a traditional data-entry billing position.
The ideal candidate is an excellent communicator who enjoys problem solving, negotiating, and following claims through to payment. You'll communicate daily with insurance adjusters, TPAs, homeowners, and our internal operations team to help resolve outstanding mitigation invoices.
Success in this role requires persistence, professionalism, strong critical thinking skills, and the ability to learn technical restoration documentation.
While you will work alongside a collaborative billing team, this position requires someone who can manage their workload independently and take ownership of assigned claims.
Responsibilities
- Review water mitigation invoices and supporting documentation
- Negotiate invoice settlements with insurance adjusters and third-party administrators
- Make outbound and receive inbound phone calls with insurance companies and homeowners
- Draft professional email correspondence regarding claims and billing disputes
- Follow up on outstanding invoices and insurance payments
- Manage accounts receivable and collections
- Interpret restoration documentation including: dry logs, moisture readings, photographs, work authorizations, and insurance estimates
- Coordinate with project managers and field staff to obtain documentation
- Track claim status and payment progress
- Maintain accurate records within company software
- Assist with other billing and administrative tasks as needed
Required Qualifications
- Prior Accounts Receivable and/or Billing experience
- Excellent verbal and written communication skills
- Strong phone etiquette
- Strong organizational and time management skills
- Excellent computer and technology skills
- Ability to learn quickly
- Self-motivated and works well independently
- Team-oriented mindset
- Strong attention to detail
- Persistent problem solver who is comfortable following up until issues are resolved
Preferred Qualifications
- Restoration industry billing experience
- Construction billing experience
- Plumbing billing experience
- Experience negotiating directly with insurance carriers
- Familiarity with home insurance claims
- Experience working with: Airtable, Slack, or Wave Accounting
We're looking for someone who:
- Is confident communicating with insurance professionals
- Takes initiative without needing constant direction
- Doesn't get discouraged by challenges or rejection
- Enjoys negotiating and advocating for fair payment
- Can balance multiple priorities while staying organized
- Is dependable, professional, and eager to learn
- Thrives both independently and as part of a collaborative team
Work Location
We are considering candidates for remote work anywhere in Delaware. All candidates must be willing and able to travel to any Southern California offices for occasional meetings, training, or company events as needed.
What We Offer
- Incentives for successful negotiation
- Flexible full-time or part-time opportunities
- Supportive and collaborative team environment
- Ongoing training and professional development
- Opportunity to develop expertise in restoration billing and insurance claim negotiations
How to Apply
If you have experience in billing, accounts receivable, insurance claims, restoration, construction, or collections—and enjoy solving problems while advocating for fair payment—we'd love to hear from you.
Please submit your resume along with a brief note explaining your relevant experience and why you're interested in joining our team.
Pay: $18.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Work Location: Remote
Salary : $18 - $25