Senior Dispatch Supervisor

Senior Dispatch Supervisor

Location: Irving, TX
Company: Dry Force Corp
Employment Type: Full-Time
 

Dry Force is seeking a highly skilled and motivated Senior Dispatch Supervisor to lead our dispatch operations. This role bridges frontline dispatchers and company leadership, ensuring efficiency, accountability, and top-tier customer service in a fast-paced, 24/7 emergency services environment.

As the Senior Dispatch Supervisor, you’ll provide daily oversight, mentor supervisors and dispatchers, and step in hands-on when needed to ensure operational excellence. If you are a strong leader who thrives under pressure and is ready to shape a high-performing team, this may be your next great career move.

Key Responsibilities

• Provide daily oversight and leadership to Dispatch Supervisors and their teams.
• Ensure service and productivity targets are met across all shifts.
• Train, mentor, and coach supervisors and dispatch staff, offering regular documented feedback and development opportunities.
• Serve as the escalation point for customer or employee issues unresolved at the supervisor level.
• Support onboarding of new dispatchers and supervisors, ensuring consistency in training and expectations.
• Monitor daily dispatch activities, ensuring timely job assignments, accurate scheduling, and efficient route allocation.
• Step in to perform dispatcher duties during peak times, staff shortages, or emergencies.
• Ensure operations align with safety, compliance, and customer service standards.
• Track and report on KPIs such as service levels, completion rates, and response times.
• Identify inefficiencies in dispatch operations and recommend improvements to increase accuracy and reduce costs.
• Collaborate with management to refine SOPs and standardize workflows.
• Support the implementation of new tools, technologies, or reporting processes.
• Maintain clear and timely communication between dispatch staff, field teams, and leadership.
• Act as liaison between dispatch operations and other departments.

Who We're Looking For

• Experienced supervisors with proven leadership and coaching skills.
• Strong communicators with conflict-management ability and organizational expertise.
• Professionals with deep knowledge of dispatch operations, GPS tools, and scheduling systems.
• Problem-solvers who thrive in fast-paced environments and drive continuous improvement.

Minimum Requirements

• Previous experience as a Shift Supervisor or similar role.
• Full understanding of industry safety standards.
• Strong understanding of dispatch software, GPS tools, and scheduling systems.
• Proven ability to coach and mentor team members while holding them accountable to performance standards.
• Highly organized with strong problem-solving abilities.
• High School Diploma required; a degree in Management is a plus.
• Flexible schedule availability, including evenings or weekends to support 24/7 operations.

Benefits

• Competitive pay with bonus structure
• 100% employer-paid health insurance (employee coverage)
• Life Insurance ($25k, employer-paid after 90 days)
• Short & Long-Term Disability
• 401(k) with company match (after 90 days)
• 6 Paid Holidays 1 Floating Holiday (after 90 days)
• PTO/Vacation (after 1 year)

Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry—and we're looking for people who want to grow with us.

Do you live by the motto "work hard, play hard"? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.

#INDHG