What are the responsibilities and job description for the Customer Service Representative position at Dry Force Corp?
Job description
Job Type: Full-time Monday - Friday
Salary: From $20.00 per hour
Location: Post Falls, ID
Who We Are:
We are a locally owned carpet cleaning and restoration company with 25 years of success and deep roots in our community. Over the past few years, our company has experienced strong growth, and we’re excited to continue building our team. Our office environment is fast-paced yet relaxed, with a positive culture built on teamwork, respect, and accountability. We take pride not only in the work we do, but also in the people we work with.
Visit www.CallAllklean.com to learn more about us and see why our customers have left over 2,100 five-star reviews. If you’re looking to join a stable, respected company with momentum and opportunity, this is a great place to land.
About the Role:
We are looking for a Customer Service Representative who is upbeat, friendly, and confident on the phone. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can adapt quickly throughout the day.
You should be comfortable learning new computer programs, switching between multiple systems, and staying organized while managing a variety of tasks. Familiarity with the local area is a plus. This position is based in West Post Falls and works closely with a small, collaborative office team where teamwork is essential to our daily success.
Key Responsibilities:
- Schedule customer appointments
- Answer incoming calls and respond to emails
- Perform filing and general administrative tasks
- Support other office staff as needed
The role moves quickly but is well-structured, and attention to detail is important. Some prior office experience is required.
Training & Growth:
Training is a priority for us. We invest time to ensure you understand our systems, processes, and expectations so you feel confident and supported. We also encourage personal and professional growth and want this to be a position where you can succeed and grow long-term.
What We’re Looking For:
- Positive attitude
- Reliability and strong work ethic
- Willingness to learn and grow
- Ability to stay organized in a busy environment
If you enjoy staying busy, being part of a supportive team, and representing a company with a great reputation, we’d love to hear from you.
Benefits:
- Bonus incentives
- Choice of 4 medical plans with one at $0 payroll cost for the Employee
- FSA medical and dependent spending account
- HSA available with high deductible plan
- Vision and Dental Insurance (2 dental plans to choose from!)
- Company paid Long/Short term Disability
- Company Paid Life Insurance
- 401k with company matching
- Ancillary Benefits (Hospital, Critical Illness, Accident)
- Paid time off and Holidays
Salary : $20