What are the responsibilities and job description for the PT Weekend Hospitality Concierge - Work From Home position at Dry Farm Wines?
What's a Hospitality Concierge? Glad you asked! It's someone whose heart and soul are focused on ensuring customers have a Concierge-level experience with Dry Farm Wines. The company's Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience. As the voice of the Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.
Roles and Responsibilities- You'll solve any issues that arise for customers.
- You'll always prioritize phone calls.
- You'll be first in the queue on calls and always be available to answer inbound calls.
- You'll manage customer inquiries via the phone.
- You'll ensure every customer feels heard by getting them a quick response to any questions they have.
- You'll listen to customers and let them know you care.
- You will take your time with customers to ensure they don't feel rushed.
- You'll keep the rest of the team informed about the general mood and feedback from customers.
- You'll constantly be asking yourself, 'how can this be better for customers?'
- You'll make recommendations for ways to improve the customer experience, and you'll implement many of them.
- Friday - Sunday, 9am - 5pm PST
- You must have at least 2 years of experience in a customer-facing position.
- You've worked in or with wine in some capacity.
- You have an unquenchable thirst for learning.
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