Patient Care Coordinator

New Orleans, Louisiana

About Company

Join Druid City Infusion — part of the Vital Care Infusion Services network!

We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.

We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Tennessee and beyond through the broader Vital Care network.

At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.

Make an impact where it matters most — grow your career with a team delivering care across the nation!

About The Role

The Patient Care Coordinator -Biologics Coordinator is primarily a non–patient-facing role that serves as a critical liaison between patients, pharmacy, nursing, sales and healthcare providers. The goal is to ensure seamless access to biologic therapies and effective pharmacy management. This role is primarily responsible for guiding patients through treatment protocols and supporting compliance with regulatory requirements. While it does not coordinate financial support programs directly, the coordinator may help facilitate access for patients who are already enrolled in such programs. By providing education, assisting with medication access, and collaborating across the healthcare ecosystem, the Biologics Patient Coordinator plays a key role in supporting the pharmacy team, improving treatment adherence, and enhancing health outcomes for individuals receiving biologic therapies.

Responsibilities

Patient Support

• Act as the primary liaison for patients receiving biologic therapies, offering education, emotional support, and guidance.
• Conduct follow-up patient assessments to assess goals of treatment and support needs.
• Educate patients on biologic medications, including administration methods, potential side effects, and strategies for adherence.
  
  

Treatment Coordination

• Collaborate with healthcare providers to schedule appointments, lab tests, and other services related to biologic treatments in coordination with the Account Executive.
• Facilitate communication between patients, providers, and the Pharmacy to ensure timely medication delivery and administration.
• Monitor patient adherence to treatment plans and follow up on missed appointments, healthcare provider appointments or medication refills.
  
  

Patient Advocacy

• Advocate with Pharmacy, Nursing, and Sales teams to support logistical changes related to patient therapy, including dose or frequency adjustments, pre- or post-medication orders, and nursing education updates.
• Collaborate with Pharmacy to resolve billing issues and facilitate connections to appropriate resources, ensuring patients receive timely and accurate support.
  
  

Documentation, Reporting And Additional Support

• Maintain accurate, confidential records of patient interactions, treatment plans, and outcomes in compliance with healthcare regulations.
• Collaborate with internal teams to identify opportunities for process improvement and ensure quality standards are met.
  
  

Education

• Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)
• Licensed Pharmacy Technician
• Certified Pharmacy Technician (CPhT)
  
  

Certifications (Preferred But Not Required)

• Certified Patient Navigator (CPN)
• Case Management Certification (CCM or ACM)
• Certified Pharmacy Technician (CPhT)
  
  

Experience

• Proficiency in maintaining medical documentation and working within HIPAA-compliant systems.
  
  

Preferred Experience (but Not Required)

• 2–4 years of experience in patient coordination, case management, or healthcare navigation, preferably involving biologic or specialty medications.
• Familiarity with specialty pharmacy operations
• Background in patient education, advocacy, and community outreach.
  
  

Physical Requirements

• Must be able to sit or stand for extended periods while performing job duties.
• Frequent and consistent use of a telephone is required, including handling inbound and outbound.
• Ability to use a headset and other telecommunication equipment for extended durations.
• Manual dexterity required for dialing, typing, and note-taking during calls.
  
  

Commitment to Diversity and Inclusivity

At Druid City Vital Care, we believe that diversity and inclusivity are essential to delivering exceptional care and fostering innovation. We are committed to creating a workplace where every individual is respected, valued, and empowered—regardless of race, ethnicity, gender identity, age, ability, or background.

Our Approach Includes

• Inclusive Hiring Practices: Ensuring equal opportunities for all candidates.
• Ongoing Education: Providing training to promote cultural competence and eliminate bias.
• Collaborative Environment: Encouraging diverse perspectives to strengthen patient care and organizational success.
  
  

By embracing diversity and inclusion, we aim to reflect the communities we serve and build a culture of belonging for our employees and patients alike.