School Support Field Technician -ONSITE @ Atlanta, GA.

JOB DESCRIPTION

Employment Type – CONTRACT

The Client is looking for Citizens/GC

Candidate MUST be local to GA

Purpose:

The Atlanta Public School System (APS) invites applications for the role of School Support Field Technician. This position focuses on direct, first-line desk-side support at APS schools and administrative sites. Successful candidates will serve as a vital link to teachers, staff, and students, diagnosing and resolving hardware, software, and network issues.

Summary:

School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support.

Skills and Qualifications:

3 years of work experience minimum

A Certification REQUIRED

Strong customer service skills

Strong oral and written communication skills

Prior experience with desk-side and break/fix support is a MUST

• Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
• Proficient in understanding network infrastructure and wireless support

Familiarity with ticketing systems (Incident IQ) preferred

Experience in an educational environment is a plus

Education/Training:

Minimum of an Associate degree (preferred)

• A Certification

Minimum of 3 years of continuous hands-on work experience in IT Field Support, including troubleshooting hardware, software, and network issues.

Best Regards.

Bini Skaria,

DRS IT Solutions Inc,

28175 Haggerty Road,

Novi, MI 48377

(C) 248-440-7600 EXT-1

(F) 248-859-4430

Bini Skaria | LinkedIn

Bini@drsitsolutions.com

www.drsitsolutions.com

An E-Verified Company

Certified Women Business Enterprise (WBENC) Certified Women Owned Small Business (WOSB)