What are the responsibilities and job description for the Field Tech (Desk Side) Support Analyst – ONSITE @ ATLANTA, GA position at DRS IT Solutions Inc?
Employment Type – CONTRACT
The Client is looking for Citizens/GC
JOB DESCRIPTION
Purpose:
The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.
Summary:
The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the Senior Field Support Tech for the assigned cluster to meet the operational needs of the assigned school. He/she will work under the supervision of the APS IT School Support Specialists.
Skills and Qualifications:
- 3 years of work experience minimum
- A Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with desk side support is a MUST
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
- Must have clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
Education/Training:
- Minimum of Associate degree (preferred)
- 3 years of experience in field tech support. Equivalent combination of education and experience will be considered
Scope of Work/Key Responsibilities:
- Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
- Perform support activities including but not limited to:
- Proactively check the status of computer labs & media center computers on a daily basis
- Maintain and update Chrome carts for student use
- Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
- Ensure “test readiness” for standardized tests through updating carts and lab equipment
- Troubleshoot and/or replace Kronos hardware
- Maintain and troubleshoot location Marquee signs
- Troubleshoot and resolve minor wireless and network issues
- Install OS updates and patches on Apple and Windows based PC devices
- Install and configure printing devices.
- Maintain accurate asset assignment in Nimbus
- Track hardware inventory through Gigatrak system
Best Regards.
Bini Skaria,
DRS IT Solutions Inc,
28175 Haggerty Road,
Novi, MI 48377
(C) 248-440-7600 EXT-1
(F) 248-859-4430
Bini Skaria | LinkedIn
Bini@drsitsolutions.com
www.drsitsolutions.com