What are the responsibilities and job description for the Administrative Assistant – Concierge Primary Care Practice position at Drs. Chen and White Connected Care?
Administrative Assistant – Concierge Primary Care Practice Santa Cruz, CA | Full-Time | Hybrid (some remote flexibility)
We are a newly opening concierge primary care practice in Santa Cruz offering personalized, unhurried medicine to a small, dedicated patient panel. We are looking for a highly organized, warm, and professional administrative assistant to be the backbone of our practice operations from day one.
What You'll Do
- Serve as the first point of contact for patients — by phone, email, and in person — in a calm, welcoming, and professional manner
- Manage new patient onboarding, including intake forms, consent documents, and membership agreements
- Maintain and organize electronic medical records with accuracy and confidentiality (HIPAA compliance required)
- Complete prior authorizations and coordinate with specialists, labs, and imaging centers
- Schedule appointments and manage the physician's calendar
- Handle correspondence, faxes, and referral coordination
- Support billing and membership management tasks
- Assist with general office operations as the practice grows
What We're Looking For
- 2 years of experience in a medical office setting recommended ; concierge or primary care experience strongly preferred
- Prior authorization experience
- Exceptional interpersonal and customer service skills — a genuine affinity for working with people
- Meticulous organizational habits and the ability to manage competing priorities efficiently
- Comfortable with EHR systems and standard office software; ability to learn new platforms quickly
- Reliable, discreet, and committed to patient confidentiality
- A positive, professional attitude that reflects the quality of care our patients receive
What We Offer
- Competitive compensation: $22–$27/hour depending on experience
- Opportunity to help build a practice from the ground up and grow with it
- Collaborative, low-bureaucracy environment
- Partial remote flexibility for appropriate tasks
- Benefits include 401K with matching, health insurance
This is a full-time position. We are targeting a start date of July 2026.
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Work Location: In person
Salary : $22 - $27