What are the responsibilities and job description for the Customer Success Partner position at Drivosity?
About Drivosity
Drivosity is a leading provider of GPS-based tracking, safety, and productivity solutions for the last-mile delivery industry. Our mission is to make the roads safer for everyone while helping businesses optimize their delivery operations. We empower our partners—from local franchises to large corporate fleets—with real-time data, safety coaching tools, and transparency.
The Role
As a Customer Success Partner (CSP), you serve as the primary advocate and strategic advisor to our clients. You aren't just "support"; you are a growth engine. Your goal is to ensure that every customer realizes the full value of the Drivosity platform, resulting in increased safety, reduced costs, and long-term retention.
You will manage the entire post-sales lifecycle, from onboarding to renewal, acting as a bridge between the customer’s business goals and our technical solutions.
Key Responsibilities
- Relationship Management: Build and maintain strong, long-lasting relationships with franchise owners, general managers, and corporate stakeholders.
- Strategic Onboarding: Guide new customers through the implementation process, ensuring technical setup is seamless and the team is trained on Drivosity’s core features.
- Safety & Performance Advocacy: Analyze customer data (DriveScore®, delivery times, safety alerts) to provide actionable insights. Consult with clients on how to coach their drivers to improve safety and efficiency.
- Retention & Renewals: Proactively monitor account health metrics to identify at-risk customers. Execute retention strategies and manage the renewal process to minimize churn.
- Product Expertise: Stay up to date on all Drivosity hardware and software updates to serve as a subject-matter expert.
- Voice of the Customer: Collect and synthesize customer feedback to share with the Product and Engineering teams, influencing the future roadmap of our technology.
What You’ll Need to Succeed
Qualifications
- 3–5 years in Customer Success, Account Management, or SaaS Consulting.
- Exceptional verbal and written skills; ability to explain complex data in simple terms.
- Proficiency with CRM tools (e.g., Method/Salesforce/HubSpot) and data visualization platforms.
- A proactive mindset focused on finding "win-win" solutions for the customer and Drivosity.
- Experience in logistics, delivery, or automotive safety is a major plus.
Why Drivosity?
- Impact: Your work directly contributes to saving lives and reducing road accidents.
- Culture: We are a fast-paced, innovative team that values transparency and collaboration.
- Growth: We are expanding rapidly, offering significant opportunities for professional development and career advancement.
- Benefits: Health, Dental, 401k with Company Match, Paid Time Off