Auto Claims Handler Physical Damage Specialist

This is a remote position

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

Position Summary:

We are seeking an experienced Physical Damage (PD) Claims Specialist to serve as the subject-matter expert for all auto physical damage exposures across our rideshare fleet. This role is critical to the accuracy, integrity, and speed of our claims operation.

This role goes far beyond estimate review; it integrates intake, investigation, and hands-on operational coordination to keep claims moving and ensure vehicles progress through the repair or evaluation process efficiently.

You’ll manage PD claims from FNOL through resolution while partnering with Liability, Subrogation, and our operations teams to maintain accurate reserves, support exposure identification, and keep all parties aligned as the claim develops.

Essential Duties and Responsibilities (include, but are not limited to the following):

• FNOL, Triage & Intake

  • Lead PD intake, ensuring accurate documentation and completion of member statements.
  • Identify potential liability exposure and collect the information needed for early triage.
  • Set and adjust reserves based on severity, exposure indicators, and developing claim details.
  • Assess repairability and determine when a vehicle should move through standard repair or be routed for total loss evaluation.
  • Ensure claims are set up correctly and aligned with internal workflows.

  Physical Damage Expertise

  • Review estimates, supplements, and inspection findings for accuracy, necessity, and proper repair methodology.
  • Identify inflated labor times, improper procedures, duplicate charges, and inappropriate part usage.
  • Analyze damage patterns and documentation to form a clear and consistent PD assessment.
  • Serve as the PD resource for the claims team, offering guidance on repair methodology and damage-related inconsistencies.

  Liability Integration & Exposure Recognition

  • Recognize how PD findings impact liability decisions, overall exposure, and reserve needs.
  • Flag inconsistencies or damage indicators that suggest potential liability concerns.
  • Maintain accurate reserves throughout the lifecycle of the claim.

  Operational Coordination

  • Coordinate with operations as needed to gather information and support routing for repair or total loss evaluation.
  • Communicate proactively with members, claimants, and shops to keep claims progressing efficiently.

  File Management & Communication

  • Maintain clear, complete, and compliant documentation in every claim file.
  • Ensure timely follow-ups, accurate notes, and consistent rationale for all decisions.

Education and Experience:

• Bachelor’s degree preferred, or equivalent experience.
• 3–5 years handling auto liability claims.
• Experience with TNC (Uber, Lyft) claims is preferred.
• Familiarity with auto repair estimates and shop processes is helpful.
• Knowledge of bodily injury claims is preferred but not required.

Qualifications:

• 2 years handling auto physical damage claims, estimate review, or related adjusting experience (preferred).
• Strong competency in identifying estimate inaccuracies, inflated charges, and improper repair procedures.
• Experience reviewing and challenging estimates with shops, IA firms, or carriers.
• Familiarity with CCC, Audatex/Mitchell, and standard repair procedures.
• Working knowledge of the overall auto claims process and how PD findings influence liability and exposure.
• Experience with rideshare/TNC claims strongly preferred.
• Excellent communication, organization, and file-handling skills.
• Ability to thrive in a fast-paced, high-volume, startup environment.

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Salary: $70,000 - $85,000; depending on experience.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time.

Acknowledgment:

●  Employee to acknowledge receipt and understanding of the job description.