What are the responsibilities and job description for the Customer Sales Guide position at DriveTime?
Responsibilities of the Job (Or Better Known as, Your Next Destination)
This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a safety sensitive position.
This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.
- Prospect daily to build a strong pipeline and drive traffic to the dealership.
- Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
- Take ownership of the entire sales cycle-from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
- Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
- Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
- Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
- Engage customers proactively -make calls, set appointments, and educate buyers to keep the pipeline moving.
- Support dealership operations, including opening and closing responsibilities.
- Base pay plus uncapped, performance-based sales incentives -the more you sell, the more you earn.
- Be part of a fast-paced, results-driven team where high performers thrive.
- The opportunity to build lasting customer relationships while accelerating your career in sales.
- Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
- Must execute the highest attention to detail when assisting with the sale processes
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
- Must practice strict discretion when dealing with sensitive information and account information
- Must be comfortable operating and parking vehicles on and off the lot
- Must be able to work autonomously and take ownership on assigned tasks
- Must assure the highest level of customer experience and satisfaction
- Required at times to work a flexible schedule including mornings, evenings and Saturdays .
- High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
- 3 years of related work experience such as customer service, sales, or retail industry
- Valid driver's license and acceptable driving record for the previous 3 years
- Must be at least 18 years of age
- Ability to pass a drug test and a background check
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a safety sensitive position.
- Must be able to remain in a stationary position at least 50% of the time.
- Frequently move about inside the office to access file cabinets, office machinery, etc.
- Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- Requires visual acuity to operate motor vehicles.
- Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
- This position could require moving objects up to 20 pounds.
