What are the responsibilities and job description for the Assistant Manager position at Drive & Shine Inc?
Company Description
Drive & Shine Car Wash is a family-owned business with over 25 years of experience in the car care industry. Known for its unmatched convenience, Drive & Shine offers a one-stop destination for top-rated car washes, express interior cleaning, and professional oil changes. Consistently voted the #1 car wash, oil change, and detail center since its inception, the company is recognized for its exceptional quality, value, and customer service. Drive & Shine remains dedicated to enriching communities and enhancing customer experiences.
Role Description
This is a full-time, on-site role for an Assistant Manager located in Mishawaka, IN. The Assistant Manager will oversee daily operations, including staff management, providing outstanding customer service, and ensuring adherence to company standards. Responsibilities include training and mentoring team members, managing schedules, resolving customer inquiries, and ensuring a clean, safe, and efficient work environment. The Assistant Manager will also be involved in operational problem-solving and supporting the location’s overall performance goals.
Qualifications
- Leadership and team management skills, with the ability to supervise, train, and motivate staff effectively
- Strong communication skills, including the ability to engage with customers and resolve concerns
- Knowledge of operational efficiency and processes to maintain standards in safety, quality, and customer satisfaction
- Organizational and time management skills to handle scheduling and daily operational tasks
- Experience in a similar role or in the car care, service, or retail industry is preferred
- Proficiency with basic computer systems and software for administrative tasks
- High school diploma or equivalent; Bachelor’s degree in business management or a related field is a plus
- Ability to work flexible hours, including weekends and holidays, as needed