Shift Supervisor

Shift Lead – Closing

Drive Custom Fit – Salem, NH 03079

Employment Type: Full-Time

Hours: 40 hours per week

Pay: From $20.00 per hour

About Drive Custom Fit

Drive Custom Fit is a 25,000-square-foot fitness facility located in Tuscan Village, Salem, NH. We offer group fitness, yoga, personal training, sports performance, nutrition, CafeFit, retail, events, and more.

Our state-of-the-art facility features:

• Eight spacious studios for our signature classes
• Yoga, bootcamps, personal training, and sports performance programs
• A large training floor with brand-new equipment
• Luxury amenities, locker rooms, a health bar café, and a pro shop

We're looking for an energetic, motivated Shift Lead who enjoys connecting with people, supporting a team, and taking ownership of the member experience and daily operations at Drive.

The Role

The Shift Lead is responsible for creating an exceptional member experience while keeping the facility, team, and daily operations running smoothly throughout their assigned shift.

This is a hands-on leadership role for someone who is resourceful, reliable, organized, savvy, and comfortable taking ownership. The right person can manage multiple priorities at once, quickly pivot when things change, and confidently figure out what needs to happen next.

You may be helping a member at the front desk one minute, assisting a guest with a membership question the next, supporting a team member, processing a transaction, addressing a facility issue, or coordinating the final details of the evening.

No two shifts are exactly the same. The ability to prioritize, problem-solve, communicate, and keep things moving is essential.

The Shift Lead serves as a key point person for the Service Team during their shift and is responsible for ensuring the facility, team, and member experience are set up for a successful close.

What You'll DoMember Experience & Front-of-House

• Create a welcoming, high-energy experience for members and guests throughout the shift.
• Own the front-of-house experience during your shift.
• Greet and engage members and guests while proactively identifying opportunities to improve their experience.
• Answer questions and provide knowledgeable guidance about Drive's offerings, services, policies, and programs.
• Address member concerns and resolve issues professionally.
• Maintain a clean, organized, and member-ready front-of-house environment.
• Be a visible, approachable resource for members, guests, and team members.
• Support membership inquiries and help prospective members understand which Drive offerings may best fit their needs.
• Recognize and act on opportunities to convert interested guests or prospects into members.

Drive Knowledge & Transactions

• Maintain a strong working knowledge of all Drive Custom Fit offerings, including memberships, group fitness, personal training, specialty programs, CafeFit, retail, events, and other services.
• Confidently explain Drive offerings, pricing, policies, and general program details to members and guests.
• Understand how Drive offerings work together and direct members to the appropriate program, service, or team member.
• Accurately process transactions for memberships, programs, personal training, retail, CafeFit, and other applicable Drive offerings.
• Navigate the systems required to enroll members, process purchases, make changes, and complete transactions accurately.
• Ensure transactions and member account updates are completed correctly and according to Drive procedures.
• Know when a question or issue requires additional support and communicate appropriately with leadership.

Team Leadership & Support

• Lead and support Service Team members throughout the assigned shift.
• Communicate daily priorities, promotions, events, and important updates.
• Delegate tasks and ensure priorities are completed.
• Coach team members on Drive standards and expectations.
• Support onboarding and training of new employees.
• Recognize when the team needs additional support and adjust priorities accordingly.
• Help create a positive, accountable, and productive team environment.
• Lead by example in member service, communication, professionalism, and ownership.

Closing & Facility Operations

• Own the evening closing process and ensure all closing procedures are completed accurately and consistently.
• Complete end-of-day facility walkthroughs.
• Ensure studios, training areas, locker rooms, front-of-house spaces, and common areas are clean, organized, and ready for the following day.
• Monitor the facility throughout the shift and identify cleanliness, maintenance, safety, or operational issues.
• Coordinate with the Maintenance Team and appropriate team members to address issues.
• Follow up on outstanding issues and communicate anything requiring additional attention.
• Ensure equipment, supplies, and shared spaces are properly reset and secured.
• Complete required closing checklists, procedures, and end-of-day responsibilities.
• Ensure the facility is properly secured at the end of the evening.
• Communicate important operational issues, incidents, and follow-up items to leadership.

Problem Solving & Prioritization

• Manage multiple competing priorities throughout the shift.
• Quickly assess changing situations and determine what needs immediate attention.
• Pivot priorities as needed based on member needs, staffing, facility issues, and business needs.
• Be resourceful and find solutions rather than waiting for someone else to provide the answer.
• Take ownership of problems and follow through until they are resolved.
• Know when an issue requires additional support and communicate appropriately with leadership.
• Keep the shift moving and maintain a positive member experience even when unexpected challenges arise.

What We're Looking For

We're looking for someone who is savvy, resourceful, dependable, adaptable, and comfortable taking ownership.

You don't need a step-by-step list for every situation. You can assess what's happening, figure out what needs to be done, and take action.

The right person:

• Has previous leadership, supervisory, hospitality, retail, fitness, or customer service experience.
• Is highly organized and able to manage multiple priorities at once.
• Is comfortable quickly pivoting when priorities change.
• Is confident making decisions and solving problems independently.
• Is comfortable delegating while maintaining accountability for the outcome.
• Has strong communication and customer service skills.
• Enjoys building genuine relationships with members and guests.
• Is comfortable discussing memberships and Drive offerings and helping prospective members take the next step.
• Has a strong understanding of, or the ability to quickly learn, all Drive Custom Fit offerings.
• Can confidently explain Drive's services, programs, and membership options.
• Is comfortable learning and using the systems required to process transactions and manage member accounts.
• Is accurate and detail-oriented when processing transactions.
• Can balance face-to-face customer interaction with operational responsibilities.
• Notices what needs to be done without always being asked.
• Takes ownership of problems and follows through.
• Remains calm, professional, and solution-oriented when things get busy or unexpected situations arise.
• Is comfortable working independently during evening and closing hours.
• Takes pride in leaving the facility clean, organized, secure, and ready for the next day.
• HubSpot or MINDBODY experience is a plus.
• CPR/AED certification or willingness to obtain within 90 days.

Schedule

This is a full-time position with a primary focus on afternoon, evening, and closing shifts.

Typical shift availability:

• Weekdays: 12:00 PM–8:15 PM
• Weekends: 12:00 PM–5:00 PM

The schedule will include a combination of weekday and weekend shifts and may vary based on business needs.

Weekend, evening, and holiday availability is required.

Why Drive?

• Performance-based incentives
• Complimentary Drive Custom Fit membership
• Employee discounts
• Paid training
• Professional development opportunities
• Career advancement opportunities
• Work alongside a passionate, high-energy team

Who You Are

You're someone who sees what needs to be done and takes ownership of getting it done.

You're comfortable working independently, supporting a team, interacting with members and guests, and making decisions when priorities shift.

You're personable enough to make members feel taken care of, knowledgeable enough to speak confidently about everything Drive has to offer, organized enough to manage the details, and resourceful enough to figure things out when there isn't an obvious answer.

You're comfortable being the person who helps keep the evening on track—from the first member interaction through the final closing checklist.

You bring energy to the floor, stay calm when things get busy, and don't wait around for someone else to solve a problem.

If you're passionate about fitness, people, leadership, and creating an incredible member experience, we'd love to meet you!

Apply today and join the Drive Custom Fit team.

Benefits

• Employee discount
• Health, Dental, Vision
• 401k
• Paid Time Off

Application Questions

• Do you have reliable transportation?
• Do the posted shifts and operating hours work for you?
• Are you available to work weekday afternoon/evening and weekend shifts?
• Are you comfortable working closing shifts and being responsible for end-of-day procedures?

Work Location: In person