What are the responsibilities and job description for the Car Rental Executive position at Drive 365?
Job Summary
Drive 365 is seeking a motivated and customer-focused Car Rental Executive to manage daily rental operations, assist customers, and ensure a smooth vehicle rental experience. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer service.
Key Responsibilities
- Assist customers with vehicle reservations, bookings, and rental agreements.
- Explain rental policies, pricing, insurance options, and vehicle features.
- Coordinate vehicle pickups and returns, ensuring proper documentation.
- Inspect vehicles before and after rentals and report any damages or maintenance needs.
- Wash, vacuum, and clean vehicles inside and out between rentals.
- Manage customer inquiries via phone, email, and in person.
- Maintain accurate rental records and update reservation systems.
- Coordinate with the fleet and maintenance teams to ensure vehicle availability.
- Process payments, refunds, and security deposits.
- Resolve customer concerns and provide timely solutions.
- Promote additional services such as insurance coverage, GPS, child seats, and long-term rental packages.
- Ensure compliance with company policies and local transportation regulations.
- Support daily operational and administrative tasks as needed.
Qualifications
- High school diploma or bachelor's degree in Business, Marketing, Hospitality, or a related field (preferred).
- Previous experience in sales, customer service, hospitality, travel, or the car rental industry is an advantage.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Basic computer proficiency and experience with reservation or CRM systems.
- Valid driver's license with a clean driving record (preferred).
- Ability to work flexible hours, including weekends and holidays, when required.
Required Skills
- Customer service excellence
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and attention to detail
- Sales and upselling abilities
- Teamwork and collaboration
- Basic administrative and computer skills
What We Offer
- Competitive salary
- Performance-based incentives
- Training and career growth opportunities
- Friendly and supportive work environment
- Employee discounts on vehicle rentals
Pay: $35,000.00 - $60,000.00 per year
Work Location: In person
Salary : $35,000 - $60,000