What are the responsibilities and job description for the Customer Service Representative position at DRiV?
At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values - radical candor, simplify, organizational velocity, tenacious execution and win - or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.
With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we're all about getting stuff done, so we can win.
How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.
Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.
Want to learn more about who we are? Check out our website to discover the Tenneco Way.
DRiV is the aftermarket business group of Tenneco - DRiV website
SUMMARY:
Responsible for all aspects of customer satisfaction from processing orders to generating shipping paperwork. Manages higher volume/higher dollar production accounts.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Receive, evaluate, and process customer orders.
- Interact with customers to fulfill their requirements
- Produce shipping documents for other's customers as well as their own.
- Interact with Planning and Manufacturing to meet customer requirements
- Attend meetings as needed.
- Generate reports such as CSR, Booked Orders, and Priority Reports
- Follows the Quality Management System requirements as outlined in the applicable QMS procedures and work instructions; and suggests ways for continual improvement
- Follows EHS rules and regulations and suggests ways for continual improvement
- Promptly reports quality problems, personal injuries and unsafe conditions.
- Maintains a clean and orderly work area
COMPETENCIES REQUIRED:
- Understands the manufacturing, packaging, and distribution processes at Skokie.
- Ability to read and interpret documents such as Customer Purchase Orders, EDI and Oracle Reports. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from customers or employees. Ability to read and understand procedures, work instructions, safety rules and warning signs.
- Analytical abilities necessary to plan and prioritize own work, complete work on schedule, manage multiple priorities and maintain required records and logs.
- Interpersonal skills necessary to exchange information with engineering, purchasing, planning, manufacturing, packaging, shipping, and customers.
- Proven ability to learn new concepts and processes and utilize them within a team as they apply to specific customers.
- Demonstrated skills in the operation of various computer programs including Oracle, Excel, Word, Access, Lotus Notes, and PowerPoint. Ability to access customer websites to process orders and/or shipments.
- Knowledge of the principles of Constraint Management and Just In Time.
- Experience with SAP is a plus