Senior Director, Support Services

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

GENERAL PURPOSE OF JOB

The Sr. Director, Support Services has direct responsibility for oversight of assigned non-clinical operational departments. Oversee the day-to-day operations of assigned departments ensuring effectiveness by providing leadership for the department's function. This position manages the development and implementation of department strategies, policies, and practices, working with other functional areas to ensure efficient delivery of services and a high-performing hospital environment. Provides direction and support in the coordination of various operational activities including emergency planning, financial performance, compliance, patient satisfaction and productivity. Reports directly to the VP of Professional and Support Services.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

Hospital Support Services

• Provide operational oversight for support service departments such as Environmental Services, Plant Operations and Maintenance, Food Services, Biomedical Engineering, and Security
• Demonstrate business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Develop goals, KPIs, and performance improvement initiatives to ensure high-quality, cost-effective service delivery.
• Direct annual budgeting and planning process for assigned departments, including appropriate justification for necessary capital equipment and infrastructure.
• Monitor departmental expenses, revenue, and FTE’s and take corrective action as necessary to ensure they meet budget expectations.
• Participate in the development of long-term and short-term strategic planning for areas of responsibility.
• Develop and maintain policies and procedures to ensure compliance with all applicable regulatory standards
• Collaborate with clinical and administrative leadership to ensure a seamless, patient-centered environment
• Analyze operational trends and implement process improvements and cost-containment initiatives.
  
  
  

Construction and Facilities

• Demonstrate a working knowledge of healthcare facility building codes, including NFPA Life Safety Code (NFPA 101) and NFPA 99 requirements for healthcare facilities.
• Understand Joint Commission Environment of Care, Life Safety, and Emergency Management standards and their impact on facility design and operations.
• Oversee construction safety activities across all hospital renovation and expansion projects, ensuring contractor compliance with hospital safety policies and regulatory standards.
• Ensure adherence to applicable codes and standards related to Environment of Care (EOC), including NFPA, OSHA, Joint Commission, CMS, and state/local regulations.
• Ensure Infection Control Risk Assessments (ICRA) and Pre-Construction Infection Risk Assessments (PICRA), ensuring appropriate mitigation measures are implemented and monitored.
  
  
  

Safety Officer Responsibilities And Emergency Operations Planning & Response

• Serve as the designated Safety Officer.
• Work closely with facilities, security, and risk management to minimize hazards and maintain operational readiness
• Jointly lead safety committee, participate in routine risk assessments, and develop corrective actions plans
• Ensure compliance with Joint Commission Physical Environment (PE) standards, Emergency Management (EM) standards, as well as OSHA and other regulatory requirements for all areas of responsibility.
• Jointly lead the development, implementation, and continuous improvement of the Hospital Emergency Operations Plan (EOP).
• Participate in Hazard Vulnerability Analyses (HVA) as required by the health system
• Serve on the Disaster Leadership Team Committees/teams upon request.
• Assist with drill planning, tabletops exercises, and post event evaluations
• Serve in a leadership capacity during emergency events in alignment with the EOP.
• Conduct the operational recovery process post-incident, including after-action reviews and improvement plans for areas of responsibility.
• Participate in local/community based regional trauma, disaster and emergency councils and committees as a representative of Driscoll.
• Must have reliable transportation.
• Other duties as assigned.
  
  
  

Supervisory Responsibilities

• Effectively administers performance management system including: developmental feedback, goal setting, assesses competency, and progressive discipline
• Strong knowledge of and effective in administering hospital policies and procedures.
• Responsible for sound management of human resources.
• Makes and implements decisions compatible with organizational goals.
• Maintains composure, effectiveness, and flexibility under pressure.
• Supervises the following job classes: Director
  
  
  

Education And/Or Experience

• Bachelor’s degree required in Business Administration, Healthcare Administration, Public Administration, Engineering, Emergency Management, Environmental Health & Safety, Operations Management, Organizational Leadership, Construction Management, Hospitality Management, or a related field, and a minimum of 3 years of progressive leadership experience in support service operations such as Facilities/Engineering, Environmental Services (EVS), Food & Nutrition Services, Life Safety Compliance, Emergency Management, Construction, or Enterprise Risk in a healthcare setting preferred; or
• Master’s degree in Business Administration, Healthcare Administration, Public Administration, Engineering, Emergency Management, Environmental Health & Safety, Operations Management, Organizational Leadership, Construction Management, Hospitality Management, or a related field, and a minimum of 3 years of progressive leadership experience in support service operations in a healthcare setting preferred; or
• Ten (10) plus years of directly related experience, including progressive leadership experience in support services operations in a healthcare setting preferred.
  
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Must attempt to obtain a Certified Healthcare Safety Professional (CHSP) within two (2) years of hire, or upon reaching eligibility to sit for exam.
• FEMA ICS certifications (ICS 100/200/700/800) required within 90 days of hire.
• Certified Healthcare Facilities Manager (CHFM) preferred.
• Valid unrestricted Driver’s License.