What are the responsibilities and job description for the Customer Success Specialist position at DripJobs?
DripJobs is a SAAS application serving residential contractors - we are looking to fill an immediate need for our Customer Success Representative.
- Starting salary for this role is $40,000 annually
- Benefits offered after 60 days
- Fully Remote, work from home!
**YOU WILL NOT BE CONSIDERED UNLESS YOU FILL OUT THE FORM AT THE BOTTOM OF THE POST**
We are passionate about leading the industry in innovation, customer service, and supporting the growth of thousands of home-service businesses around US and Canada.
You will be surrounded by a motivated team of customer success members who all have a common goal of providing exemplary service to our users and their subordinates. This is a fully remote opportunity with extreme flexibility and work/life balance.
If you are someone who takes great pride in teaching, coaching, or training and has a passion for helping others learn and improve their business with the use of our software, then please apply
We have the BEST clientele in an industry that is very far behind in terms of technology. Most of our users are very excited to have our software implemented in their business.
You will mostly be working with business owners that aren't the most "tech savvy" so having patience is a must. But, there's no better feeling than when you bridge the gap between what they don't know and what our software can do for them. It never gets old!
You will also be responsible for helping with our customer support help desk, creating help articles, videos, and other educational trainings surrounding our software - if you enjoy writing, this is the perfect role for you.
Main Responsibilities:
- Respond to help inquiries on the DripJobs help-desk
- Report bugs to the development team
- Create help articles for our users
- Perform 4-5 product on-boardings per day
- Provide ongoing support to our users
- Engage in our community Facebook Group & Facebook Chat
- Meet with CS Manager to offer ideas and strategy to encourage adoption
- Identify areas of improvement throughout the software
- Help us WIN!
This is a customer facing role that is fully remote, extreme work-life balance and flexibility!
If you would like to be considered for this position, and feel as though we would be a good fit for what you're looking for, please fill out our application using the link below:
**YOU WILL NOT BE CONSIDERED UNLESS YOU FILL OUT THIS FORM BELOW**
https://form.jotform.com/240886291662061
(Copy & Paste in your browser if it's un-clickable)
Salary : $40,000