Shift Lead – Drip Dessert House

About Drip Dessert House

Drip Dessert House is a family-owned dessert café specializing in fresh, made-to-order desserts with unlimited drips and toppings. We're committed to serving quality desserts, providing excellent customer service, and maintaining a clean, welcoming environment for our guests. Every team member plays an important role in delivering the Drip experience.

Position Summary

The Shift Lead oversees front-of-house operations during their assigned shift. This is a hands-on leadership role responsible for opening and closing the store, leading the front-of-house team, coordinating with the kitchen, and ensuring Drip's standards for service, cleanliness, and quality are consistently met.

Although this position primarily leads the front of house, the Shift Lead is expected to understand all kitchen procedures, recipes, and food preparation standards in order to support the kitchen whenever needed. Success in this role requires strong communication, teamwork, and a willingness to step in wherever the business needs support.

Responsibilities

• Open and close the store following Drip procedures.
• Complete all opening, closing, and shift checklists.
• Lead front-of-house operations and support the team throughout the shift.
• Coordinate with the kitchen to ensure accurate, timely, and high-quality order fulfillment.
• Understand and perform kitchen procedures when additional support is needed.
• Monitor order flow, quality, presentation, and ticket times.
• Maintain cleanliness, organization, and stocking throughout the store.
• Deliver excellent customer service and resolve guest concerns professionally.
• Complete daily cash handling procedures.
• Train and support new team members on Drip's standards and procedures.
• Communicate operational, inventory, maintenance, or staffing concerns to ownership.

Qualifications

• Previous restaurant or hospitality experience required.
• Previous shift lead experience preferred.
• Strong communication and organizational skills.
• Ability to perform both front-of-house and kitchen responsibilities.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Ability to stand for extended periods and lift up to 40 pounds.

Reporting Structure

Reports directly to Ownership. The Shift Lead provides day-to-day operational leadership during their shift but is not responsible for hiring, scheduling, payroll, disciplinary actions, or other management decisions.

Pay: $18.00 - $20.00 per hour

Experience:

• Restaurant: 1 year (Required)

Work Location: In person

Salary : $18 - $20